Luke Kavanagh

Experience

• 

  Bank of Ireland

  Dec 2000 - Nov 2004

  Administrator

  User Access Management October 2002 – November 2004Member of a team of two responsible for all of the user access administration for all BOI’s IT systems.• Administration of all BOI systems including Windows, Mainframe, Unix (AIX Solaris)based platforms as well as all in-house applications • Creation & implementation of improved security procedures for the BOI network.• Internally audit NT & Mainframe systems & comply with BOI group audit.Bank of Ireland/ Perot Systems September 2001 – October 2002Service desk support & Administrator• Perot systems / Motorola web hosting & BOI Lotus Notes support.• Maintaining SLA for all three different areas of the Merged Desk• Monitoring all mail servers for both Perot Systems & BOI, as well as monitoring the Motorola Website.• Responsible for backing up of all European Perot Systems mail servers.• Providing premier support to all Perot systems employees. Bank of Ireland (PSIR) December 2000-September 2001Service desk agent Bank Of Ireland• Answering & resolving incoming technical issues from BOI staff• Creation of remote dial up users for both Perot & BOI users • Maintaining SLA for all incoming calls to the desk. Show less

• 

  Electric Ireland

  Nov 2004 - Sept 2005

  Support Administration

  • Administration & Support of the ESB specific systems • Server & client support of all ESB mail & misc systems including mobile data

• 

  Merrill Lynch

  Sept 2005 - Oct 2008

  The European support employee of the in-house Merrill Lynch Cash Manager application.• Support new deployments & rollouts of the application • Provide server support (in & out of hours support)• Support any technical (Unix, Oracle) issues users may have with the app• Create ad-hoc reporting / MIS for the business.• Create scripts (Perl/ SQL) to automate manual procedures Member of a small three person team responsible for user administration of Merrill Lynch mainframe applications.• Create & administrate any access to the ML Mainframe.• Global focal point for all queries relating to Merrill Lynch Mainframe • Focal point for all MIS & controls testing relating to Merrill Lynch’s computer access & termination.• Conducted regular SOX (Sarbanes–Oxley) audits on mainframe applications.

  • Senior Application Support Analyst

    Mar 2008 - Oct 2008

  • Senior Specialist in Global security

    Sept 2005 - Mar 2008
• 

  Hostopia

  Nov 2008 - Aug 2019

  European Data Centre & Process ManagerManagement of the European datacenters & employeesManager of disaster recovery across Hostopia datacenters globallyChange & Incident manager for Hostopia worldwide• Implemented & manage disaster recovery standardization through procedures & documentation.• Implemented & manage change advisory board to align with ITIL best practices.• Implemented & standardized incident management procedures• Managed & implemented rollout & consolidation of three datacenter buildouts across Europe.• Implemented & standardized globally an asset management for datacenter Infrastructure. • Key member in acquisition of Irish web hosting company (2016)• Implemented & standardized global documentation & storage portal. Show less Hostopia’s first European employee & was instrumental in building their infrastructure & operational presence in Europe.Systems AdministratorBuildout & Administrate the primary European datacenterLead Dublin Administrator for all servers, network & storage.Purchase & source equipment locally.Manage back office, including hiring/exiting of staff.• Part of a three person team to buildout Hostopia’s first European & primary datacenter presence within a two week turnaround. (Jan 2009).• Responsible for the hiring & management of staff as well as maintaining day to day operations within Ireland.• Became focal point for all European technical & non technical queries for Hostopia & it’s parent company Deluxe.• Devised & implemented costs reductions which has saved the company to date 150k+ euro. Show less

  • European Datacenter & Process Manager

    Mar 2014 - Aug 2019

  • System Administrator

    Nov 2008 - Mar 2014
• 

  MacStadium

  Sept 2019 - now

  MacStadium is the leading provider of enterprise-class Apple Mac infrastructure providing scalable, reliable, and secure private clouds and dedicated servers for workloads that require macOS. MacStadium is trusted by iOS developers, mobile testing teams, and DevOps engineers around the world. By combining patented technology, proprietary configurations, and unparalleled expertise in Apple infrastructure.

  • European Operations Senior Manager

    Apr 2022 - now

  • European Operations Manager

    Sept 2019 - Apr 2022