Rose W.

Experience

• 

  Ministry of East African Community, Labour and social protection

  Sept 2016 - Dec 2016

  Attache

  I worked as an attaché for three months in the Communication Department and I was involved in the following activities.- Attending to all ministerial mails-Writing projects reports and briefs.-Taking minutes in official meetings.-Booking the media for official functions.-Writing and editing stories for Ministerial newspaper.-Taking photographs and editing them to be put in organizations portfolio.-Receiving clients at the reception desk and assisting them .

• 

  KMK Law Firm

  Sept 2018 - Jul 2020

  Administrative Assistant

  · Answer phones and greet visitors.· Schedule appointments and maintain calendars · Schedule and coordinate staff and other meetings · Prepare communications such as memos, emails, invoices report and other correspondent.· Provide general support to visitors· Act as the point of contact for internal and external clients· Write and edit documents from letters to reports and instructional documents.· Liaise with executive and senior administrative assistants to handle requests and queries from senior managers· Create and maintain filing systems, both electronic and physical · Resolving customer complaints by understanding the problem and offering solutions.· Identifying current and future customer requirements by establishing rapport with current and actual clients and ensuring that they are met effectively. Show less

• 

  Mustek East Africa Limited

  May 2021 - Dec 2021

  • Develop and maintain relationships with customers through phone and email.• Build customer loyalty by providing excellent customer service .• Identify customer needs and suggest appropriate products and services .• Generate leads and follow up on sales opportunities• Follow up on new leads and referrals resulting from field activity • Monitor customer preferences to determine focus of sales efforts .• Make outbound calls to existing customers to upsell products and services .• Utilize CRM software to track sales activities and customer interactions .• Respond to customer complaints and inquiries in a timely manner • Meet or exceed sales targets and key performance indicators (KPIs) .• Maintain updated knowledge of product and service offerings .• Collaborate with other teams to identify and capitalize on new sales opportunities. Show less · Work collaboratively with the project manager and team to maximize productivity.· Collaborate with the whole project team, contributing to the entire project lifecycle.· Organize and monitor schedules and see that deadlines are met.· Coordinate efforts within the team and with outside consultants efficiently· Report updates verbally and in written form to management.· Data Entry for products to the website· Update and maintain the website· Engage clients and give them feedback on inquiries on the website Show less

  • Telesales Executive Client Delight Executive

    Nov 2020 - Dec 2021

  • Project Assistant

    May 2021 - Nov 2021
• 

  Undisclosed

  Jan 2022 - Apr 2024

  Social Media Marketing Specialist/ Customer Service /Telesales Executive

  • Develop, implement and manage our social media strategy • Respond to customer queries and complaints on social media • Monitor and report on customer feedback and engagement • Develop and maintain relationships with influencers • Manage customer service inquiries via phone and email • Provide customer service support to customers • Identify sales opportunities and upsell/cross-sell products and services • Develop telesales strategies and tactics to drive sales • Track and analyze telesales results and customer engagements • Monitor customer satisfaction and make improvements as needed • Utilize CRM software to maintain customer records and track sales • Create and manage monthly reports on telesales and customer service performance Show less

• 

  AfterWork

  Apr 2023 - Oct 2023

  Community Manager

  - Dedicated to building and nurturing thriving communities on various social media platforms.- Skilled in fostering meaningful engagement and facilitating dynamic discussions to create a sense of belonging and connection among community members.- Passionate about cultivating a vibrant and active community that drives collaboration, knowledge sharing, and professional growth.- Experienced in crafting and executing effective content strategies to engage and inform community members.- Proficient in curating and creating high-quality, valuable content tailored to the interests and needs of the community.- Skilled in leveraging various platforms and formats, such as articles, posts, and discussions, to foster meaningful interactions and drive community growth.- Adept at fostering collaboration and partnerships to drive community growth and impact.- Skilled in aligning community goals with organizational objectives, working closely with internal teams, stakeholders, and external partners.- Proficient in leveraging Mailcoach's powerful automation capabilities to streamline email marketing workflows.- Experienced in setting up triggered emails, drip campaigns, and personalized workflows, delivering tailored content based on subscriber actions and preferences.-Adept at maximizing engagement and nurturing customer relationships through strategic automation strategies. Show less

• 

  Reactionpower

  Jan 2024 - now

  Community Manager

  -Engagement & Interaction: Regularly engage with audiences across social media platforms, responding to comments, messages, and mentions to foster a positive community environment.-Content Curation: Curate and manage content, often collaborating with other team members to ensure alignment with client brand voice, objectives, and goals.Client Support & Insights: Act as a bridge between clients and their audience, gathering feedback, insights, and reporting on community sentiment to help clients optimize their digital strategies.-Social Listening & Research: Monitor industry trends, competitors, and conversations relevant to each client's brand to maintain a proactive and informed approach to community management.-Analytics & Reporting: Track engagement metrics, growth, and trends within the community, providing data-backed insights to help clients understand audience preferences and areas for improvement.-Brand Advocacy: Represent and advocate for the client's brand values, ensuring all interactions are consistent with brand image and messaging. Show less