Terry Ebadan

Experience

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  Bluewaters Insurance Brokers Limited

  Mar 2015 - Aug 2020

  Customer Service/Claims Officer

  Managed a diverse portfolio of clients, serving as point of contact for their insurance needs and inquiries, ensuring prompt and accurate resolution of issues.Assisted clients in selecting appropriate insurance policies based on their specific requirements, providing expert guidance on coverage options, terms, and premiums.Processed and documented insurance claims, guiding clients through the claims process, gathering necessary documentation, and coordinating with insurers to facilitate timely claims settlement.Communicated effectively with insurers, and clients to negotiate coverage terms, policy endorsements, and claims settlements, ensuring alignment with clients’ expectations and company guidelines.Collaborated closely with the sales team to cross-sell and up-sell insurance products to existing clients, contributing to increased revenue and customer retention.Maintained accurate and up-to-date client records and documentation using company CRM software, ensuring data integrity and compliance with regulatory requirements.Conducted regular policy reviews and assessments for clients, identifying opportunities for adjustments or enhancements to coverage to meet changing needs.Participated in training sessions and workshops to stay updated on industry trends, product knowledge, and regulatory changes, enhancing expertise in insurance products and services.Provided exceptional customer service by addressing inquiries via phone, email, and in-person meetings, fostering positive client relationships and consistently exceeding service expectations. Show less

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  Fox Capital Investment Limited

  Aug 2020 - Sept 2022

  Assistant Head of Sales Department

  Collaborated closely with the Head of Sales Department to formulate and execute strategic sales plans, resulting in 95% increase in sales revenue within six months.Developed and implemented innovative sales strategies, incorporating market trends, customer insights and competitive analysis to gain competitive edge in the Nigerian real estate market.Collaborated with the marketing team to create compelling marketing campaigns and promotional materials which effectively enhanced brand visibility and attracted a wider customer base.Championed the continuous development of the sales team by conducting training sessions, workshops, and performance evaluation resulting in enhanced team cohesion and productivity. Show less

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  Countryhill Luxury Homes by Fox Capital Investment Ltd

  Sept 2022 - Feb 2023

  Head of Sales Department

  Led a high-performing team of sales professionals, overseeing their daily activities, setting performance targets, and providing coaching and mentorship to achieve and exceed sales goals.Developed and executed comprehensive sales strategies to drive revenue growth, expand market share, and achieve company objectives within the competitive Nigerian real estate market.Collaborated closely with marketing and operations teams to align sales efforts with marketing campaigns, ensuring consistent brand messaging and a seamless customer journey.Established and nurtured relationships with key stakeholders, including property developers, investors, and corporate clients, resulting in strategic partnerships and increased business opportunities.Conducted market research and competitor analysis to identify trends, opportunities, and challenges, informing decision-making and adapting sales strategies accordingly.Oversaw the negotiation and closing of high-value property transactions, ensuring compliance with legal and regulatory requirements, and facilitating smooth transaction processes.Utilized CRM software to track and analyze sales performance data, generating actionable insights and reports to guide strategic decision-making at both individual and team levels.Provided regular reports and updates to senior management, summarizing sales achievements, forecasts, challenges, and proposed solutions.Initiated and participated in industry events, conferences, and networking opportunities to enhance the company's visibility and foster relationships with potential clients and partners. Show less

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  Giant Food

  May 2023 - now

  GF-Clerk

  Assist customers by providing information about products and services in a courteous and professional manner.Process order accurately and efficiently with precision.Manage high volume of customer inquiries, resolving issues and escalating complex cases to appropriate authority.Maintain a clean and organized work area to meet sanitation guidelines whilst adhering to safety and hygiene standards.Assist customers in selecting products, providing recommendations and accommodating special requests to ensure a personalized and satisfying experience.Collaborate with team members to fulfill orders and special requests, ensuring timely and accurate delivery.Actively engage with customers to promote new items and promotional offers, contributing to increased sales and customer loyalty.Operate equipment safely and efficiently, ensuring the quality and consistency of products.maintain organized and up-to-date temperatures and other records on log books.Manage inventory by monitoring stock levels, rotating products and placing orders to maintain fresh and well stocked displays. Assist in training new clerks, sharing product knowledge, best practices and customer service techniques. Show less

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  G2 Secure Staff

  Apr 2024 - now

  Customer Service Associate