Mahwish Farhan

Experience

• 

  Nucon Engineers - Pakistan

  Jan 2009 - Nov 2013

  Inside Sales Representative/Application Engineer

  Inside Sales Representative, NUCON ENGINEERS-CARRIER, PAKISTAN Jan 2009 - Nov 2013A sole distributor of Carrier HVAC equipment all over Pakistan • Managed and handled customer inquiries, processed orders and responded to technical issues promptly • After the company received bids, prepared, optimized and complied all documents to offer a tailor-made solution• Responded to new clients inquiries with introduction to product and its beneficial features• Used Design Software for selection of the equipment as per the requirements and specifications provided by clients• Proposed project design by calculating heat load with technical support and different product comparison • Built strong relationships and loyalty with potential and approaching customers through outstanding services, presentation, knowledge and understanding of active product range• Prepared costing with complete pricing of project after proper selection of the product • Followed up with customers via phone and email, to provide them technical support and negotiated products and equipment costs • Collaborated with different departments and sales team proactively to ensure timely delivery of the services to the client without compromising qualityKey Achievement Achieved Hajj Terminal-Karachi Airport project of 250 Tons capacity Absorption Chiller, 2 quantities Successfully accomplished Nestle Pure Life Pakistan project of 10 Air Handling Units of different capacities Successfully achieved Ramada Hotel, Pakistan project of 150 Tons capacity Air Cooled Chillers, 2 quantities Successfully accomplished Merck Pharmaceuticals project of 5 Air Handling Units and 10 Fan Coil Units of different capacities Show less

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  Mytox Manufacturing, Magna International Inc.

  Mar 2014 - Oct 2017

  Production Support Specialist

  Production Line Specialist, MYTOX MANUFACTURING, WOODBRIDGE Mar 2014 - Oct 2017A division of Magna Exteriors and Interiors Corp., a manufacturer of automotive parts and accessories• Received and inspected parts as they come down the assembly line• Examined assembled parts as per the product standard • Checked the specification by using AutoCAD to verify the design and pattern• Efficiently resolved any quality control issues occurred during assembling• Prepared reports for all schematic proceduresKey Achievement Successfully increased the overall quality inspection rate per shift by 20%  Rewarded as a valuable fast-paced team member due to the ability of eager to prove Awarded 'Remarkable Performance Team' of the shift under strong leadership skills Productivity and efficiency increased and accomplished by 25% in every shift Show less

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  RAI Consultants

  Nov 2017 - Oct 2018

  Customer Service Representative

  Customer Service Representative, RAI Consultants, Mississauga Nov 2017-Oct 2018A facilitation center and service providers• Elucidated customer with all the requirements/documents needed and enter all data into the system in order to get approved for further process• Responded to customers to evaluate their needs and concerns about services, and escalated calls appropriately• Promptly responded to inquiries from customers, clients and co-workers via telephone, e-mail or fax• Developed strong client relationship and earned reputation for delivering exceptional customer service• Cross-trained and provided back-up for other customer service representative when neededKey Achievement Completed and processed more than 100 customers' applications Always received compliments from customers of being positive and sociable Successfully acquired 100% results of almost all applications Successfully attained and increased 40% of the business by providing satisfactory services to customers Show less

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  The PBAS Group

  Nov 2019 - now

  • Senior Pension Administrator

    Oct 2022 - now

  • Pension Administrator

    Oct 2021 - Sept 2022

  • Office Administrator

    Nov 2019 - Sept 2021