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Aditya Pratap Singh Rathore

Aditya Pratap Singh Rathore

Associate

Followers of Aditya Pratap Singh Rathore66 followers
location of Aditya Pratap Singh RathoreNoida, Uttar Pradesh, India

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  • Timeline

  • About me

    Experienced specialist with a demonstrated history of working in the Information Technology and service Industry. Strong profesional graduated from Amity University.

  • Education

    • Amity University Lucknow

      2007 - 2010
      Bachelor of journalism and Mass communication

    • St. Anthony ' sr. sec. School Fatehgarh Farrukhabad

      1993 - 2007
      Commerce Commerce

  • Experience

    • WNS

      Sept 2011 - Apr 2012
      Associate

      Worked for small period of 7 months. Providing solutions on call for various distributors and members all over India.

    • IBM Global Process Services

      Apr 2012 - Feb 2014
      CTSA

      Worked on providing solutions to customers for any problem related to the Internet.

    • Dell international services

      Mar 2014 - Nov 2016
      CTSA

      Worked on providing solutions to customers for any problems related to the product also making sure that they get full resolution related to the product by approving the whole unit replacement. Deescalating the social media escalations with the best of my capabilities to ensure more civil and productive environment where good faith is assumed.

    • Tata Consultancy Services

      Mar 2017 - Apr 2022
      Senior Associate

      Key responsibilities were Managing Infrastructure, Monthly Application creation and deployment request, Application Upgrade request and Application Troubleshooting.Troubleshooting Inactive Client.Performing Monthly Patching on test and live environment.Meeting compliance of 85% for all application and monthly patching.Creating adhoc report requests. (zsoftware based report, compliance related report of patching and application, Inventory Report, Laptop and Desktop Count Report)Resolving Tickets Related to User issues, patch failure, App failure. Show less

    • HCL Technologies

      Apr 2022 - now
      L2

  • Licenses & Certifications