Jake Molko

Experience

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  State of Nebraska

  May 2009 - Dec 2009

  IT Infrastructure Support Technician

  Assisted customers in 93 state counties with IT hardware/software installation, maintenance, and supportInstalled and configured various networking infrastructuresTracked and updated inventory for thousands of IT assets

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  Dell Technologies

  Mar 2010 - Dec 2010

  IT Service Desk Team Lead

  Led multiple teams of Service Desk agents (between 8 and 20 members per team) responsible for the IT support of nearly 40 hospitals in the eastern United States Responsible for meeting monthly Service Level Agreements as defined by contractCommunicated daily with client executives and various senior account managersInstalled and maintained servers, telecom equipment, and over 60 workstations

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  Secur-Serv

  Dec 2010 - Jul 2017

  Managed a team of solutions engineers responsible for translating business objectives into technical requirements. Developed standards and mentored junior employeesAdapted smart IT strategies to clients' business goals and objectivesGathered business requirements and designed end-to-end IT solutions that made a difference for existing and prospective clientsPresented technical solutions to non-technical decision makers using a value-based sales approachCommunicated project goals and objectives to project delivery teamConducted product demonstrations and trainingsAssisted with internal staff technical development and training Show less

  • Solutions Engineering Manager

    Sept 2012 - Jul 2017

  • Senior Implementation Engineer

    Jul 2011 - Sept 2012

  • IT Field Technician

    Dec 2010 - Jul 2011
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  Self-employed

  Jun 2013 - now

  Real Estate Investor
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  CBRE|MEGA

  Aug 2017 - Jul 2018

  Broker Associate

  Represented sellers, landlords, buyers, and tenants with interests in commercial real estate.As a landlord representative, my goal was to maximize the value of property by offering strategic advice to achieve a stable and profitable tenant mix. I will helped analyze market conditions and identified qualified buyers, to realize the maximum potential of commercial real estate assets.As a buyer representative, I fully informed clients of market conditions, identified properties that met investment and/or occupancy criteria, and negotiated favorable deals.As a tenant representative, I searched for space that aligned with client strategic objectives, and protected my clients' best interests throughout the leasing transaction. Show less

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  SafeComs Network Security Consulting

  Jul 2018 - Apr 2020

  IT Service Delivery Manager

  Achieved a 200%+ growth in supported user base while reducing direct COGS by over 25% in less than 1 yearModernized IT service delivery model using RMM, CMDB, and PSA tools and ITIL best practices, scaling customer to engineer ratio from 4:1 to 15:1Provided strategic direction for managed IT services divisionAligned customer IT operations with their strategic organizational objectivesStandardized and simplified customer IT infrastructures to reduce costs and increase operational efficiencyManaged a team of 7 full-time junior and senior IT support engineersConsulted, sold, and managed the implementation of IT network infrastructures Show less

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  NETsolutions Asia

  Apr 2020 - Mar 2021

  IT Service Delivery Manager
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  Regional West Health Services

  May 2021 - Nov 2021

  Systems Administrator

  Managed and supported critical infrastructure for 2000+ medical staff & providers in a 24/7 hospital environmentManaged and maintained VMWare, Nutanix, Exchange, and Office 365 environments, along with infrastructure supporting dozens of line-of-business hospital applications

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  HubWise Technology

  Nov 2021 - now

  Director of Integrated Operations and Customer Success

  HubWise Technology exists to help your business "do better." We do this by: -Planning an IT solution that works for you exactly as it should -Constantly communicating how we're doing against this plan and -Delivering what we said we wouldAs a result, you will enthusiastically recommend us as a managed IT service provider, guaranteed.How can I do better for you?