Chinwe Onuachu

Experience

• 

  EMTS Etisalat

  Jul 2009 - Aug 2013

  Customer Service Analyst

  Answered incoming calls and responded to customer’s emailsManaged and resolves customer complaintsIdentified and escalated issues to the support teamProvided product and service information to customers

• 

  9mobile

  Aug 2016 - now

   Develop detailed project plans outlining scope, objectives, timelines, and deliverables. Coordinate with cross-functional teams to ensure smooth execution and timely project delivery Track progress and manage project milestones, ensuring adherence to schedules and budgets. Facilitate regular communication with stakeholders to report progress, risks, and project outcomes Conduct post-project evaluations to assess project success and identify areas for improvement. Analyze project performance metrics and provide recommendations for future projects. Leading delivery of IT projects that contribute to the success of business by collaborating with cross-functional teams. Promoting continuous improvement of processes and delivery of results within the business, thereby Ensuring business value creation through simplifying application design, simplifying customer experience, and efficient deliveries. Optimizing change requirement delivery for faster time to market and ensuring first-time right efficiency Show less  Provide support in ensuring that IT solutions and related services are applied effectively. Assume full ownership of IT demand matters from the business, filter, prioritize, and plan fulfillment while providing visibility to the IT Management team. Assist in coordinating Customer liaison/advocacy - Understand the customers' expectations based on their strategic objectives while defining expectations and ensuring customer satisfaction in delivering the demands. Assist in managing the demand pipeline, and plan fulfillment of accepted business demand while matching this demand with the IT delivery capacity. Leading delivery of IT projects that contribute to the success of business by collaborating with cross-functional teams. Promoting continuous improvement of processes and delivery of results within the business, thereby Ensuring business value creation through simplifying application design, simplifying customer experience, and efficient deliveries. Show less

  • IT Program and Portfolio Management

    Sept 2019 - now

  • IT Demand & Business Relationship Management

    Aug 2016 - Aug 2019