Nikhil Ghadge

Experience

• 

  Amazon

  Jun 2016 - Jun 2017

  Customer Service Specialist

  Handling customer queries over Email in 24x7 environment support. Supporting US based Amazon.com customers.

• 

  Cognizant

  Jul 2017 - Jan 2021

  Worked in automation team to automate ServiceNOW INC (Incident Management) and ORM (Operational Request Management) Tickets using Ayehu eyeShare IT Process automation tool. Automating all the repetitive task of pear support teams and help reduce errors and increase productivity and turnaround time (TAT). Developed efficient workflow management solutions to simplify processes and procedures. Exploring possibilities of automation within ServiceNOW and Control-M and automate various processes based on inputs from respective teams. Show less Worked as BMC Control-M Scheduler for creating Windows and Linux jobs in Distributed system. Prime responsibilities on implementing release tasks deployment in WCM, SIT, PTA & PROD environments. Schedule batch Jobs and test in test Environment and QA-environment and migrate into Production. Control-M Job drafting, Calendar creation, Quantitative Resource creation, Node Group creation as per batch automation requirement. Understanding and providing solution as per batch automation requirement provided in change order using Service Now. Setup mail alerts on job failures, execution time, and late submission to respective teams for critical jobs. Handling IM calls and providing support to business users in RCA if there is any failure in batch. Active participation in Control-M V9.0 to V9.19 upgrade activity by performing analysis before upgrade and performing test case execution after upgrade activity. Show less

  • Tech Lead

    Jan 2020 - Jan 2021

  • Sr. System Engineer

    Jul 2017 - Jan 2020
• 

  Accelirate Inc.

  Jan 2021 - Feb 2022

  RPA UiPath Jr. Developer

  Level 2 Robotic Process Automation Support Specialist to provide RPA Production Support and ensure smooth running of automation within the defined Service Level Agreements. Escalation of issues to appropriate teams in case the initial triage and L2 troubleshooting steps does not resolve the issue. Interact closely with various functional and cross -functional teams for any dependencies and resolution of issues that require external resolution. Monitoring -Daily administration of the UiPath Orchestrator live environment (Running processes, maintaining resource PCs, viewing logs etc.) and submit the daily health check report and job-run status report to the key stake holders. Enhancements -Design and develop minor enhancements for the RPA processes in Production, largely involved in complete development life cycle – enhancement gathering, development, testing in production and deployment into production environments. Show less

• 

  Wissen Technology

  Feb 2022 - Dec 2023

  Software Engineering Team Lead

  RPA Support Specialist to provide end to end Production Support and ensure smooth running of automation within the defined Service Level Agreements. Monitor automated processes to ensure successful execution of transactions as per defined schedules and informing respective team for any application/website outages.Bot monitoring using Kibana Dashboard, Alerts and UiPath Insite. Incident Management (Jira) – handling the day-to-day issues pertaining to production environment. Create and manage Production tickets raised on RPA issues in production. Managing and investigating exceptions of the issues. Log Production Incident tickets for errors identified in production RPA processing. Prioritize the defects for resolution, including planning the testing of fixes. Fix RPA errors, confirm the fix in UAT and deploy tested fixes to Production environment. Communicating with UiPath Community on software related issues, suggesting improvements and participating with other users in the community. Enhancements - Design and develop enhancements for the RPA processes in Production, largely involved in complete development life cycle – enhancement gathering, development, testing in production and deployment into production environments. Creating reports using PowerBi and preparing WSR, MSR and presenting it to Client. Maintain shift turnover which includes the current and pending information from one shift to another. Support Hotline and Ad-hoc BOT run requests and provide on-call support over weekends Show less

• 

  Cognizant

  Jan 2024 - now

  Infra Technology Specialist

  Working into Batch Automation team to automate their daily BAU activities. Successfully automated batch AJF actions ORM and INC for Hold, Kill, Delete, Free and Force OK end to end. Created PDD and SDD documents for all the process. Responsible for after development support for all the processes live in production and handling the day-to-day issues pertaining to production environment.Creating RCA and getting it approved from client to take ahead as Enhancement/Change Request.