Jeffrey Campbell

Experience

• 

  Ladco International

  Jan 2001 - Jan 2002

  IT Manager

  Ladco International was a tool and die shop that I worked at for over a year. I was the only IT guy running all IT operations and equipment at their Troy, MI location. I maintained their windows based servers, mas90 accounting software, citrix metaframe connections, norton antivirus enterprise software and more. I successfully migrated the accounting software from another system to mas90. I also gained a ton of accounting experience when our accountant left. I knew the system so well that the CFO had me take over some accounting roles until they could find a replacement, which I did until I left for a better opportunity. Show less

• 

  Codespear

  Jan 2002 - Mar 2007

  Sr Web Application Developer

  I was with Codespear since it's inception and helped the business grow. Here I did a lot of web development and created web applications to help manage this software development company. I created an advanced ticket management system that was very dynamic and could be used for tracking almost anything. I also created all of the graphics, logos, print media, and website.Responsibilities:-Design, develop, test and document Web Applications-Required knowledge of basic web languages like HTML, CSS, and Javascript as well as server languages like ASP, PHP, CGI, C++, VBScript, VB, etc and Database languages like SQL and MYSQL.-Design logos, Icons, user interfaces, print media and any other graphics-Design, develop and maintain website Show less

• 

  Riverstone Communities

  Mar 2007 - Dec 2013

  IT Director / Sr Application Developer

  As Director of the IT Department at Riverstone, I work directly with the leadership team, responsible for all things related to technology. We have almost 60 locations that my department manages remotely from our headquarters. Through my leadership, I have converted our business to be entirely cloud based and paperless; we no longer own any servers. I strive for productivity and process improvement and have helped every department save time and money through the use of technology, web applications and process improvement. I also manage all of our websites and intranet. As a web developer, I create custom applications, reports, and automated tasks like our collection dialer and late letter system. I am always looking for the latest technology and software to increase profits and reduce costs.Responsibilities:-Maintain and Support all computers, Internet connections, phones, tablets, camera systems, backup solutions, and networks at over 60 remote locations.-Support all software packages including Rent Manager, AvidXchange, Paycor, Google Apps, VoIP system, efax-Manage all user accounts, emails and logins for all employees-Create and Maintain all reports and letters in Rent Manager and Custom Development-Importing and Exporting of data for all software programs-Process new Park acquisitions by Ordering, configuring and setting up (on site, requires travel) required equipment, internet, VoIP setup, efax setup, user account setup, creating a website-Being on the leadership team, meet regularly discuss projects, schedules, priorities, reporting/metrics, process improvement and issues.-Maintain all domains, domain names, websites, google adwords, etc-Design, develop and maintain all Web applications. Required knowledge of ASP, ASP.NET, PHP, HTML, CSS, Javascript, Jquery, SQL, MYSQL as well as API integrations-Create and maintain Training documents, Procedures, Policies, How-to videos, disaster recovery. -Conduct routine training sessions and webinars. Show less

• 

  RealPage, Inc.

  Dec 2013 - Feb 2018

  Systems Administrator III / Sr Software Engineer

  - System Administration: All Windows Server products, VMware Administration, Veeam, VPN, Network Systems- Azure Cloud: O365, Azure AD, VMs, Sharepoint Development/Administration- Linux Server Administration: Ubuntu, CentOS, OpenVPN- Responsibilities on these systems include engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.- Engineer of solutions for various project and operational needs of our clients.- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.- Install and configure new network components including servers, switches, routers, firewalls, and other devices.- Develop and maintain installation and configuration procedures.- Contribute to and maintain system standards.- Research and recommend innovative, and where possible automated approaches for system administration tasks.- Perform constant system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.- SQL Server Administration - Setup/configure and maintain a SQL server environment including backup and maintenance- SQL Development: Advanced Scripting Capabilities, Stored Procedure Development, Advanced Report Generation.- Programming - Maintain legacy systems and develop new applications using ASP.net, T-SQL, VBscript, Powershell, C#, HTML, Javascript, CSS Show less

• 

  Drew Technologies, Inc.

  Mar 2018 - Mar 2019

  IT Manager

  At Drew Technologies I manage the IT Department and staff. As the head of the department I have implemented many improvements, policies, documentation and system infrastructure changes. We have improved almost every aspect of IT and continue to strive to be the best technology driven company. Responsibilities:-Maintaining the server room and all servers, network infrastructure and equipment-Manage IT staff and set Goals, projects, tasks and priorities-Manage Helpdesk activities and staff-Maintain a high level of customer service and response times with internal staff-Set Department goals, required projects and infrastructure changes-Collaborate with other Opus companies IT staff to incorporate systems like VPN, Telephony, etc.-Support the development of Drew Tech products as it relates to operating systems, networking equipment, software imaging, and other IT related technologies. -Ensure backups, redundancy, and reliability of all technologies Show less

• 

  Impact MHC

  Mar 2019 - Sept 2021

  Information Officer / Sr Application Developer

  At Impact MHC I assumed the role of Chief Information Officer (CIO), responsible for all technology and systems for the company as well as Application Developer. My role was about 80% development and 20% ITAccomplishments:- Built an internal IT department from scratch, saving over 500k per year on outsourcing and hardware costs (after adding employee payroll costs)- Redesigned our rent management system setup for best performance and reporting capabilities. - Created and integrated the NIST standard of security compliance. - Built our corporate website with integrations to other systems- Built over 200 websites with full integrations to our rent management platform- Setup Ticketing system for managing helpdesk tickets- Built custom API system for custom integrations, importing/exporting data and reporting- Setup and configured a MDM mobile device management system and over 100 devices with integration to our rent management system- Setup and implemented Yammer and SharePoint for all companyResponsibilities:- Maintain and upgrade all servers, hardware, phones and other infrastructure at all three major offices- Manage all hardware and software at over 200 locations including system updates, maintenance, and upgrades- Manage our mobile device presence including over 100 tablets and related software and MDM system- Manage and Develop Apps for our rent management system including custom reports, custom tabs, custom fields, and API integrations- Manage all other third party software including invoice systems, purchasing system, bank software, and many others- Manage our VoIP phone system hardware and software- Manage our office 365 system including email, yammer, sharepoint, teams, and more- Security and compliance for all systems including logins, security groups, permissions and all supporting documentation Show less

• 

  Verge.io

  Jan 2022 - now

  IT Customer Success Manager

  Verge.io is an all inclusive Cloud Datacenter Virtualization Platform. The Customer Success Manager is in charge of ensuring the best customer experience for our customers. Leading the Implementations and Support Departments is a important factor in ensuring our customers start happy and stay happy. Accomplishments--------------------------Documentation Guidelines, FAQs, and organizationImplemented 3rd party Support for full 24/7 coverageDesigned Implementation Workflow and proceduresUpdated and extensively modified Salesforce Ticketing Support systemRedesigned Support workflowCreated central repository for Support knowledgeCreated a Support systems program for keeping track of who/what we supportResponsibilities---------------------Manage Support DepartmentManage Implementations Department Show less