Kelsey Ferguson

Experience

• 

  Bonn Roof Care Salem

  Jun 2007 - Jul 2017

  Dispatcher

  Scheduling jobs for several crews and keeping current record of whereabouts and availability by communicating with customers and crew to track job progress to anticipate for the next day’s / week’s schedule. Schedule appointments with customers and outside vendors for myself, crews and supervisors/managers. Resolve complaints from customers and public and maintain in a log for review Confer with customer or supervising personnel in order to address questions, problems and requests for service. Operate multi-lined telephones to answer, screen & forward calls, providing information, taking messages and scheduling appointments.Dispatching the crews to scheduled jobs , relay work orders, messages and information to or from work crews, supervisors and field inspectors using telephones and in person Greet persons entering establishment. On call 24hrs a day. Relaying rules/regulations/policies to employee/customers regarding company & industry policies. Perform administrative support asks such as proofreading, transcribing handwritten information, and assisting others with organizational tasks or program development and problem solving. Keeping and maintaining confidential and sensitive information. Record and maintain files. Arrange safety committee, crew, and general office staff meetings. Attend meetings to take minutes, transcribe and submit copy for review by supervisor, make modifications as needed, and distribute as appropriate. Maintain meeting and information records. Outside sales; Communication with supervisor regarding workers' performance/performance reviews. Training new employees in all aspects of the job and company procedures/job duties. Data entry consisting of all information pertaining to client’s personal information and job information Show less

• 

  Oregon Department of Transportation

  Jan 2018 - now

  TripCheck SupportPrimary point of contact for public inquiries about the TripCheck web page. Respond to customer email questions about TripCheck or the website functionality. Work with ASK ODOT staff to respond to public inquiries. Gather information from ODOT Staff as necessary to respond to questions.Monitor operations of TripCheck systems and check data quality. Report health check daily.Gather and develop reports related to TripCheck and 511 usage statistics.Perform system and functional testing and document results associated with ITS software releases. Monitor and set up data portal and TripCheck Local Entry user accounts.Program SupportCreate purchase orders for ITS Staff and MTCD Staff. Work within procurement rules and policy to properly complete and implement the purchase order and update ORPIN as required. Respond to questions and information requests from partners, stakeholders and customers. Assist program managers with the preparation of recurring or ad hoc reports, presentation materials, and training materials. Assist with the development of graphic elements and communication materials. Assist with ITS drawing number assignment and entry of drawing information into the FileNet system. Provide assistance with special projects, provide research assistance to gather needed information in ITS unit. Evaluate, organize and present program data and informationAdministrative Support & Team Support Provide general administrative support to the ITS Unit and provide back-up support for office duties Show less Provide confidential, executive, administrative and technical support to the Chief Administrative Officer (CAO) Chief Auditor and Audit Services professional staff..Act on behalf of the CAO, Chief Auditor and Audit Services professional staff when coordinating the CAO’s or Chief Auditor and Audit Services professional staff. schedule and activities; serve as liaison, arrange organize and coordinate meetings with the director, assistant director, divisions, regions, governor’s office, legislators, state agencies, national organizations and other stakeholders; set appointments and make arrangements for special meetings. Personally handle or assign to appropriate party and track progress. Only refer to the CAO or Chief Auditor and Audit Services professional staff if the correspondence or issues requiring their personal attention, and inform them of actions taken on their behalf. Independently research, summarize and assemble meeting materials to ensure the CAO is briefed on pertinent issues prior to meetings. Anticipate needs by furnishing information required for official reply. Deal with sensitive and confidential issues internally and externally. Maintain confidentiality. Prepare responses for the CAO’s and Chief Auditor and Audit Services professional staff signature. Coordinate travel arrangements (in-state and out-of-state) for the CAO, Chief Auditor and Audit Services professional staff. Ensure proper authorization is secured and process related expense claims. Coordinate and complete special projects and assignments from the CAO Chief Auditor and Audit Services professional staff and as assigned by the Business Management Section manager.Provide administrative support to management team meetings and executive level committees. .Provide backup executive support for the ODOT director, assistant director, Highway Division administrator, Communications Section manager and Government Relations manager as necessary. Show less Prepare and process vendor invoices for payments: Research and resolve any billing issues/concerns with vendors by auditing and reviewing expenditures to ensure accurate payments. Code invoices with appropriate expenditure accounts using TEAMS and the agency’s Audit Trail Coding Tools for accuracy. Research, correct and data enter invoice information into TEAMS for payments. Sort and batch documents for Central Authorization and imaging/archiving once batch has cleared the overnight process.Research invoices with charges to fleet equipment expenditure accounts that are over $5,000 in the agency’s Financial Services Imaging System (FSIS), and submit to the Fleet Operations Manager for her review.Request the TEAMS/FIMS discrepancy report through the Highway Storeroom Mainframe portal and research discrepancies and make corrections as needed.Review vendor account statements and use the agency’s Audit Trail to verify if payments have been made, requesting invoices if not and working with vendor to verify any discrepancies.Arrange the Fleet Strategic Planning committee meetings, schedule meetings, send out calendar invites and agenda to members. Set up and attend committee meetings to record minutes, transcribe and submit copy for review by the Fleet Services Manager, make modifications as needed, and distribute as appropriate. Maintain committee meeting agendas and the committee SharePoint site contents. Provide support to the Supply Operations department, entering in Sales Order Invoices into FIMS Arrange and make travel arrangements, including preparing expense statements for the Transport Truck Drivers and Sign Shop Technicians. Train new employees in various office support roles as they pertain to their individual job duties.Review the Daily Commercial Invoice spreadsheets and data enter information from commercial vendor invoices into the Fleet Information Management System (FIMS) audit for accuracy. Show less

  • Operations Support System Specialist

    Dec 2019 - now

  • Executive Administrative Assistant

    Jul 2019 - Dec 2019

  • Office Support Specialist

    Jan 2018 - Jul 2019