Jack McGrady

Experience

• 

  Unifrax I LLC

  May 2011 - Oct 2019

  Project focused global position, responsible for the management of simultaneous business systems projects including;-ERP (SAP)-CRM (Salesforce)-QMS (QAD CEBOS)-T&E (Concur)-Business Intelligence (Qlik)-Custom Application developmentAdditional responsibilities include;-Developing the standardised Project Management methodology of the IT group (Waterfall and Agile)-Defining Policies and Procedures-Coordinating Project Board and Change Advisory Board processes.-Contributing member of the SAP Center of Excellence. Show less Project focused member of the Global Infrastructure & Communications team.Time spent working in Europe, USA, Middle-East and Russia.- Implemented Cloud based File-sharing solution (Box).- Lotus Domino Administration Upgrades & Improvements.- Managed Separation of Chinese Facilities' IT systems during divestment.- Roll-out of collaboration tools (Webex, Instant Messaging & Video Conferencing).- Testing/Selection of MDM solution to transition from Blackberry to iPhone.- Migration of multiple independent sites across Europe, Asia, Russia and the USA to a standardized framework including; Windows Domain and Domino/ Lotus Notes.- Establish Remote support capacity and SLRs with local support companies/consultants.- Virtualize all Legacy systems and migrate to new Hardware (Hyper-V).- Identify Business Risks and areas requiring improvement to include costs in budget. Show less

  • Global IT Projects Manager

    Feb 2016 - Oct 2019

  • SAP Project Lead

    Jul 2015 - Feb 2016

  • System Analyst

    May 2011 - Jul 2015
• 

  Flight Centre Travel Group

  Nov 2019 - Aug 2020

  Global Salesforce Project Manager

  Global Project Manager and technical expert in an internal consulting role focused on Salesforce solutions for the B2B and B2C Travel Industry.Technical solutions delivered include;- Multiple Omnichannel Service Cloud Implementations including email, chat, sms, and telephony.- Sales Cloud enhancements and process improvements.- Custom Credit Application Solution using Conga and Docusign.- Vidyard integration and deployment.- Aquisition integration (New regions and brands).- Optimization of all processes for the Salesforce mobile app.- Integration between cases management and Jira using Zapier.- Continous Tech debt reduction efforts.Additionally responsible for implementing agile project management processes, documentation standards and SDLC workflows using Jira, Confluence, Trello and Mission Control. Show less

• 

  Lumary

  Aug 2020 - now

  Responsible for the US business unit where Lumary provides an end-to-end practice management system for the Applied Behavioural Analysis (ABA) industry.Leading a cross-functional team of 20+ Product development, Implementation, Support & Sales specialists. Global Director of Product for the Australian Aged Care & Disability solution as well as the launch of a new US Behavioural Health solution. Leading a team of Product Managers, Business Analysts and UX/UI Designers. Leader of a team of Project Managers, Consultants and Developers implementing a Salesforce ISV product for the Disability and Aged Care industry in Australia.

  • Vice President & General Manager, USA

    Jan 2024 - now

  • Vice President of Product and Customer Experience

    Jun 2022 - Jan 2024

  • Global Director of Product

    Aug 2021 - Jun 2022

  • Delivery Manager

    Aug 2020 - Aug 2021