Andra Pitis

Experience

• 

  Vodafone Romania

  Aug 2008 - now

  Solving incidents and requests of strategic customers in an efficient and rapid manner, with concern to the agreed SLA, directly or by involving the necessary teams.Troubleshoot, identify and solve incidents.Offer quality resolutions and properly document trouble tickets.Analyze, evaluate and recommend equipment and new services/solutions to the customers.Participate in designing support flows; participate in cross functional meetings to ensure a quality support for the customer and a good collaboration between internal teams.Meeting the customer, offer and collect feedback, suggest improvement based on the existing expertise.KPI monitoring, processing monthly performance reports for internal and external clients, identifying pending issues and pushing for a resolution. Show less

  • Team Leader, Enterprise Solution Support at Vodafone Romania

    Feb 2020 - now

  • Engineer, Enterprise Solution Support

    Sept 2013 - Feb 2020

  • Consultant, Major Accounts

    Aug 2008 - Oct 2013