Waleed Khan

Experience

• 

  Laziz Burger

  Jan 2009 - Dec 2012

  Manager

  Manager / Laziz Burger (Family Fast food Business),Jeddah • Calculating daily sales & profits • Dealing with suppliers based on the available stock • Taking orders from customers and maintain customer satisfaction levels • Visiting different branches for supervision & maintenance purposes

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  Sunway Resort Hotel & Spa

  Jul 2015 - Nov 2015

  Front Desk Receptionist

  Receptionist / Sunway Resort Suites Kuala Lumpur • Communicating with customers • Managing check-in & check-outs • Room inspections • Arabic Translator for middle east guests

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  TradingPost Group

  Apr 2017 - Jun 2017

  Telesales Representative

  Lead Purification for Sales / Trading Post Australia, Kuala Lumpur,Malaysia • Conduct online research on information about potential customers • Prepare reports for the managers • Work with Telesales to improve internal operating procedures • Interview new Interns • Conducting training and coaching sessions for new hires • Reporting and presentation on weekly level to the management • Developing training handbook to support new hires

• 

  Mobily

  Aug 2018 - Nov 2020

  Training & Development Supervisor / Majorel Outsourcing/Mobily ProjectTelecommunications Call Center, Jeddah • Looking after Training and Development function in Jeddah Male Site, Jeddah Female Site & Dammam • Working closely with stakeholders for creating and developing succession plans for the talented employees • Managing a team of 12 trainers and 25 team leaders • Managing & Revamping Training curriculum & Plotter • Monitoring & managing team KPIs and prepare improvement Plans • Assist with the daily management of the call centre. • Perform other related duties and special projects (6 Sigma) • Conduct interviews and recommend talented candidates for hire • Weekly Meetings with client for performance review • Creating extensive action plans based on areas of development • Training Managers, Team Leaders, Trainers, QA Specialist & otherSupport Function staff on Soft Skills development Show less Mobily Telecommunications / Train The Trainer Certification• Conducting Induction training for newcomers on soft skills, technical skills and practical hands-on• Develop employees through coaching & performance feedback and conducting post coaching analysis• Monitor and evaluate CSRs performance.• Identify operational issues and process improvements• Align with WFM team on scheduling agents for On Job Training• Using Variety of TNA tools to ensure identification and learning of learning needs• Design various types of L&D content such as gamified learning, Training Modules & eLearning videos. • Effective facilitation of learning and hands-on experience using approaches like ILT, OJT, blended learning to enhance and drive the performance of employees Show less

  • Training Development Supervisor

    Jan 2019 - Nov 2020

  • Training and Development Specialist

    Oct 2018 - Dec 2018

  • Call Center Representative

    Aug 2018 - Oct 2018
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  Majorel Saudi Arabia

  Dec 2020 - Feb 2024

  • Meet the clients to understand their requirements and transform theminto operational activities• Very good written and verbal communication skills. Promote active listening with team members and contributed appropriately to conversations• Reviewed files, records and other documents to obtain businessinformation and key data informing responses to development requests. • Created workflow diagrams and Gantt charts to clearly demonstrateprocesses and timelines. • Worked closely with software development and testing team members todesign and develop robust solutions to meet client requirements forfunctionality, scalability and performance • Developed IVR Call Flow using the Microsoft Visio • Prepared Business Requirements, Functional Requirements & TechnicalRequirements and communicating to the stakeholders• Clearly and concisely communicated business requirements to developers; interact with IT Development team to clarify and resolve any issues.• Conducted user acceptance testing, gathered and documented user manuals and business rules.• Developed end user training material and conducted training needed for Project Execution• Documented business processes and analyzed procedures to align withchanging business needs. Show less

  • Sr. Project Manager

    Jul 2021 - Feb 2024

  • Business Analyst

    Dec 2020 - Jun 2021
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  Confidential

  Feb 2024 - now

  Senior Associate Consultant