Brittany Russell

Brittany Russell

Customer Service Specialist

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location of Brittany RussellBelmont, North Carolina, United States

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  • Timeline

  • About me

    Personnel Administrator with Alro Steel-Charlotte

  • Education

    • Strayer University

      2024 - 2026
      Bachelor of Science - BS Criminal Justice/Law Enforcement Administration
    • Ashworth College

      2020 - 2022
      Bachelor of Business Administration - BBA Business Administration and Management, General
    • Claflin University

      2008 - 2011
      Criminal justice
    • Trident Technical College

      2011 - 2013
      Associate of Arts and Sciences - AAS Criminal Justice and Corrections

      Activities and Societies: Criminal Justice Association, Honors Society

  • Experience

    • H&R Block

      Jan 2009 - Aug 2019
      Customer Service Specialist
    • South Carolina Department of Social Services

      Jan 2014 - Dec 2016
      Human Services Specialist

      Investigate, Verify, and Process all SNAP and Family Independence Assistance applications.

    • U.S. Department of Homeland Security

      Jan 2017 - Jul 2018
      Database Administrator/ Dispatcher

      Responsible to the site CO, COTR, and Site Security Specialist for answering the telephone; monitoring the CCTV and intrusion, fire, and duress alarms and early warning system; monitoring police radio net; dispatching mobile patrols; and maintaining a communications log and desk journal.Run all NCIC on all applications requesting authorization onto Naval headquarters.

    • Mercedes-Benz Vans, LLC (Charleston, SC)

      Jul 2018 - Sept 2021

      Assist in quality improvements, service enhancements, cost reductions, and productivity increases of business activity and or process.Utilize the DMAIC Methodology (Define, Measure, Analyze, Improve and Control)Utilize Rapid Improvement to quickly implement easy solutions when the problem is clearly defined and solutions are known carrying out minimal risk Checks production orders for completeness, compatibility, and accuracy. Performs electric/electronics software tests, modifications and repairs to electronical components of vans during assembly within the line. Assists with preparation of assembly for customized orders. Performs root-cause analysis to problems, creates quality reports and report requests for production. Identifies the dirt point and ensures the clean point of the issue at the production line. Performs failure analysis and repairs small to large parts of vehicle. Completes and ensure availability of appropriate documentation related to production process. Carries out function checks. Responsible for removing, installing, diagnosing, repairing, disassembling and assembling parts and components.

      • Process Improvement Specialist

        Jun 2020 - Sept 2021
      • Electrical Support Technician

        Feb 2020 - Jun 2020
      • Electrical Inline Technician

        Jul 2018 - Feb 2020
    • Daimler Trucks North America

      Sept 2021 - Apr 2023
      CTS Technican
    • Alro Steel Corporation

      Sept 2023 - now
      Personnel Administrator
  • Licenses & Certifications

    • Section 609 EPA Certification

      EPA Institute
      Jul 2019
    • Train the Trainer

      Readysc - SC Technical College System
      Oct 2018
    • Lean Six Sigma White Belt Certification

      Management and Strategy Institute
      Sept 2019
    • Project Management Essentials Certified (PMEC)

      Management and Strategy Institute
      Sept 2019