Brittany Russell

Experience

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  H&R Block

  Jan 2009 - Aug 2019

  Customer Service Specialist
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  South Carolina Department of Social Services

  Jan 2014 - Dec 2016

  Human Services Specialist

  Investigate, Verify, and Process all SNAP and Family Independence Assistance applications.

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  U.S. Department of Homeland Security

  Jan 2017 - Jul 2018

  Database Administrator/ Dispatcher

  Responsible to the site CO, COTR, and Site Security Specialist for answering the telephone; monitoring the CCTV and intrusion, fire, and duress alarms and early warning system; monitoring police radio net; dispatching mobile patrols; and maintaining a communications log and desk journal.Run all NCIC on all applications requesting authorization onto Naval headquarters.

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  Mercedes-Benz Vans, LLC (Charleston, SC)

  Jul 2018 - Sept 2021

  Assist in quality improvements, service enhancements, cost reductions, and productivity increases of business activity and or process.Utilize the DMAIC Methodology (Define, Measure, Analyze, Improve and Control)Utilize Rapid Improvement to quickly implement easy solutions when the problem is clearly defined and solutions are known carrying out minimal risk Checks production orders for completeness, compatibility, and accuracy. Performs electric/electronics software tests, modifications and repairs to electronical components of vans during assembly within the line. Assists with preparation of assembly for customized orders. Performs root-cause analysis to problems, creates quality reports and report requests for production. Identifies the dirt point and ensures the clean point of the issue at the production line. Performs failure analysis and repairs small to large parts of vehicle. Completes and ensure availability of appropriate documentation related to production process. Carries out function checks. Responsible for removing, installing, diagnosing, repairing, disassembling and assembling parts and components.

  • Process Improvement Specialist

    Jun 2020 - Sept 2021

  • Electrical Support Technician

    Feb 2020 - Jun 2020

  • Electrical Inline Technician

    Jul 2018 - Feb 2020
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  Daimler Trucks North America

  Sept 2021 - Apr 2023

  CTS Technican
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  Alro Steel Corporation

  Sept 2023 - now

  Personnel Administrator