Vaibhavi Singh

Experience

• 

  Cogent E-Service Private. Ltd

  Jan 2022 - Sept 2022

  Customer Support Executive

  • Efficiently executed Zomato's customer support through chat, email, and phone, spanning from order details to service issues.• Demonstrated problem-solving skills in addressing complex customer concerns, and maintaining patience and commitment.• Built and maintained positive customer relationships, significantly contributing to sustained satisfaction and loyalty.

• 

  The Phoenix Mills Ltd.

  Sept 2022 - now

  Senior Operations Customer Executive

  • Managed Retailer and Customer satisfaction, ensuring high standards.• Coordinated with multiple departments for mall operations.• Managed daily reports and the Smile Center, enhancing visitor experiences.• Supervised team operations, encouraging a culture of efficiency and teamwork.• Handled customer service issues, ensuring swift resolution of complaints and incidents.