Vaibhavi Singh

Vaibhavi Singh

Customer Support Executive

Followers of Vaibhavi Singh354 followers
location of Vaibhavi SinghMumbai, Maharashtra, India

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  • Timeline

  • About me

    Floor Manager Operations | Marketcity | Elevating Retailer & Customer Satisfaction | Experienced in Coordination across departments | Dedicated to Enhancing Visitor Experiences & Team Efficiency

  • Education

    • B.K Birla College Of Arts , Science and Commerce

      2017 - 2020
      B.Com Of Banking and Insurance
  • Experience

    • Cogent E-Service Private. Ltd

      Jan 2022 - Sept 2022
      Customer Support Executive

      • Efficiently executed Zomato's customer support through chat, email, and phone, spanning from order details to service issues.• Demonstrated problem-solving skills in addressing complex customer concerns, and maintaining patience and commitment.• Built and maintained positive customer relationships, significantly contributing to sustained satisfaction and loyalty.

    • The Phoenix Mills Ltd.

      Sept 2022 - now
      Senior Operations Customer Executive

      • Managed Retailer and Customer satisfaction, ensuring high standards.• Coordinated with multiple departments for mall operations.• Managed daily reports and the Smile Center, enhancing visitor experiences.• Supervised team operations, encouraging a culture of efficiency and teamwork.• Handled customer service issues, ensuring swift resolution of complaints and incidents.

  • Licenses & Certifications

    • MS CIT

      MAHA IT GENIUS
      Aug 2015
    • Employee Of the Month From Phoenix Marketcity

      The Phoenix Mills Ltd.
      Jun 2023
    • Employee Of the Month From Phoenix Marketcity

      The Phoenix Mills Ltd.
      Nov 2023