Renuga R

Experience

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  Accel IT

  May 2008 - Mar 2009

  Desktop Engineer

   Responsible for keeping IT environment according to Accel standards. Ghosting the desktop and server Management of clients and nodes. Handling A+ batches

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  Aditi Technologies

  Apr 2009 - Jun 2011

  IT Helpdesk Engineer

   Installing Operating system like Windows XP, 2003, 2008 Server and troubleshooting Desktop Operating system Configuration of Microsoft outlook in client side and troubleshooting of outlook accounts & PST issues Enabling bit locker Encryption for all client side machines and laptops  Need to handle desktop/laptop calls  Password reset for domain users  Logging of calls and handling day to day calls within SLA Maintain, Issue Spares and updating the same in the inventory Maintenance of organization's Software’s. Show less

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  Cognizant Technology Solutions

  Jun 2011 - Dec 2011

  Help Desk Engineer

   Enabling bit locker Encryption for all client side machines and laptops  Need to handle desktop/laptop calls  Password reset for domain users  Creating and deleting user accounts Logging of calls and handling day to day calls within SLA Maintain, Issue Spares and updating the same in the inventory Registering Wi-Fi MAC id for roaming user Adding the user under different data store  Vendor Coordination for customer assignment If Helpdesk is unable to provide solution, Helpdesk will Escalate to high level of support for immediate resolution Show less

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  HCL Technologies

  Jan 2012 - Nov 2013

  IT Helpdesk Engineer

   Taking care of daily engineers performance report, Monthly remedy report  Initiating the STPI bonding with customs team and co-coordinating to get it done  Issuing customs letters for onsite travellers  Taking care of OLA (Operational level agreement) and GIT report Updating SAP IT-HAM for laptop allocation, release, extension, and ownership change using the SAP T Codes migo, iq03, zmmr_mb51, me23n, zmmp_aextn and zmmr_areturn Performing SAP GRN and SRN for IT materials Resolving TARMAC (Tools Adoption and Requisition Management Center) using Putty and Dameware Taking care of Non-Compliance report for IT related issues Tracking the AMC and warranty details of /Servers/Desktop/Laptops Preparing dashboard reports on weekly basis Show less

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  Tech Mahindra

  Feb 2014 - May 2015

  Technical Consultant

   Creating users in AD Enabling mail box to Enterprise users .  Monitoring Servers using SCOM 2007 and HP-BSM tool Major Incident management process.  Assigning group policies.  Quality control of tickets assigned to Service Desk and Level1 team Auditing tickets- HP Service manager tool. Quality analysis of incidents, service requests and aged tickets assigned to service desk team. Creating known error data base and Updating the CMDB on weekly basis Troubleshooting of end users issues (account, software, PST, OS related issues) Troubleshooting office 365 issues Show less

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  Fujitsu

  Mar 2017 - now

  Technical Service Engineer

  Project 1 : Analysis of D-SAT report and follow-up with client and team members. Initiating meeting and creating MOM on weekly basis related to CSAT and DSAT Quality audit of the incidents and service requests on monthly basis. Sending SLA report to customer on daily basis. Handling the escalation calls. Discuss the upgrade schedule of the servers with the service owners, landscape managers and service operation leads. Attend ITMW Calls and CABs for planning work with BAU teams for Production rollout. Maintain baseline tracker of the servers and services which undergo AIX upgrade in the year. Maintain and update on-going process support documentation on regular basis. Handling critical priority 1 incidents for the client and driving them to restoration Facilitating the resolution of a critical issue by driving a bridge call, involving all the resolver team and respective Service Owners and Service Delivery Managers. Following proper escalation matrix to ensure quicker resolution. Sending timely business communications to the stakeholders. Preparing a Critical Incident Report against every P1 incident with the high-level summary of the incident. Chasing the resolver teams for a Problem record against the critical incident and following up on the RCA.Project: 2 End to end support for Schneider electric clients across globe. Troubleshooting issues related to outlook, 0365 admin & Exchange Providing access to shared mailbox, meeting rooms and delegating access. Identity and access management of AD users. Preparing daily call analysis report, SLA report. Show less