Bamigbayan Emmanuel

Experience

• 

  PDTECH Trade Solutions

  Oct 2010 - Nov 2011

  Sales Executive
• 

  Gateway City Development Company Plc

  Nov 2011 - Oct 2012

  Office Assistant

  Assistant Project supervisor

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  Union Bank of Nigeria

  Mar 2015 - Jun 2016

  Customer Service Officer | Funds Transfer Officer

  • Resolved customer inquiries on banking products and services by providing tailored solutions, resulting in a 20% increase in overall customer satisfaction ratings. • Processed high-volume funds transfer requests within stringent turnaround times, reducing transaction delays and improving operational efficiency by 15%. • Investigated and resolved payment discrepancies through detailed collaboration with customers and internal teams, enhancing trust and reducing complaints by 12%. • Conducted personalized consultations with customers to understand their needs, recommending suitable financial products to align with their goals and requirements. • Maintained and updated customer profiles by implementing thorough data validation procedures, ensuring accuracy and reliability of account information. • Collaborated with internal teams to troubleshoot complex payment issues by employing systematic approaches, ensuring smooth resolution and improved service delivery. Show less

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  Lebams Clothing Company

  Jun 2016 - Dec 2019

  Customer Support Specialist

  • Delivered personalized consultations to clients, addressing their image-related concerns and providing tailored solutions, which increased customer retention rates by 25%. • Assisted customers in selecting clothing items based on individual preferences, boosting customer satisfaction and repeat business by 30%. • Coordinated appointments and service schedules by managing client calendars and communicating changes effectively, ensuring seamless service delivery. • Supported branding initiatives by advising clients on communication strategies and enhancing their presentation skills, reinforcing their personal and professional image. Show less

• 

  Comet Shipping

  Feb 2019 - now

  • Managed a high volume of customer inquiries regarding container refunds, providing timely and clear solutions, which resulted in a 20% improvement in customer satisfaction. • Coordinated with internal teams and financial institutions to ensure accurate and timely payments and resolutions of customer complaints, improving payment turnaround times by 25%. • Streamlined the process of handling customer complaints related to account discrepancies by implementing a follow-up system, resulting in a 30% decrease in unresolved cases. • Oversee statutory payment deductions and remittance processes by maintaining meticulous records and coordinating with regulatory bodies to ensure compliance. • Supervise expense recording on SAGE software by conducting audits and ensuring accurate data entry to maintain up-to-date financial records. • Plan and coordinated routine maintenance of operational vehicles by liaising with service providers, ensuring vehicle readiness and compliance with government regulations. Show less • Acted as a primary point of contact for customer inquiries, effectively addressing account-related queries and ensuring high levels of customer satisfaction. • Managed customer accounts and executed financial transactions on SAGE, reducing errors in billing and improving processing accuracy by 20%. • Handled deductions for statutory payments by coordinating with regulatory authorities and maintaining proper documentation, ensuring full compliance with financial regulations. • Captured operational expenses and bills using SAGE software by verifying records and entering data, ensuring accurate and up-to-date accounts. • Calculated payroll and bonuses by gathering staff data and using payroll software to ensure precise and consistent employee compensation. Show less

  • Account Supervisor

    Jan 2023 - now

  • Account Officer

    Feb 2019 - Dec 2022