Taylor Badia

Experience

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  Wells Fargo

  Mar 2013 - Aug 2014

  Bank Teller

  ● Managed client accounts while establishing strong relationships● Ran promotional events at surrounding businesses to maximize account sales● Consistently exceeded daily sales quotas of 3 services and products daily, averaging 5 ormore● Used a combination of education and promotional marketing in order to close deals.

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  Cache Creek Casino Resort

  Oct 2014 - May 2015

  Vault Supervisor

  ● Managed casino assets, including incoming and outgoing transactions● Ensured cashier's sales quotas were consistently met and exceeded● Provided additional training and support to new hires● Collaborated with other casino departments to meet sales quotas and audits● Supervised 4-5 cashiers daily.

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  Seminole Hard Rock Hotel & Casino Tampa

  May 2015 - Dec 2016

  Cage Cashier

  ● Handled client accounts and processed transactions● Provided excellent customer service while building rapport● Top sales performer for Player's Club membership, consistently exceeding the15-account weekly quota● Participated in weekly upselling competitions

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  Wildwood Casino

  Apr 2017 - Sept 2017

  Vault Manager

  ● Managed casino assets, including incoming and outgoing transactions● Ensured cashier's sales quotas were consistently met and exceeded● Provided additional training and support to new hires● Collaborated with other casino departments to meet sales quotas and audits● Supervised 4-5 cashiers daily

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  Sleep Inn & Suites

  Sept 2017 - Jul 2019

  Assistant Manager

  ● Opened a 77-room limited-service hotel property● Managed all 3rd party accounts, exceeding 5 or more accounts per month● Completed 50+ outbound calls per day● Supervised 12-15 employees daily

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  FiCare Federal Credit Union

  Jul 2019 - Sept 2020

  Universal Banker

  ● Reached and exceeded daily/weekly sales goals● Organized continuing education meetings● Lead a 4-person team of service representatives to promote new products and services.

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  Academy Bank

  Feb 2021 - Aug 2021

  Personal Banker

  ● Cross-sold banking products such as credit cards, loans and investments..● Recognized opportunities for cross-selling additional banking products or services.● Educated customers on a variety of retail products and digital solutions, enhancingcustomer experience.

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  USAA Casualty Insurance Company

  Aug 2021 - Feb 2023

  Insurance Professional

  ● Promoted high customer satisfaction by resolving problems with knowledgeable andfriendly service.● Demonstrated leadership by making improvements to work processes and helping totrain others.● Maintained updated knowledge through continuing education and advanced training.