Raviganth Krishnan

Experience

• 

  Aegis BPO Malaysia Sdn Bhd

  Nov 2016 - Mar 2018

  Technical Support

  • Provide technical support via telephone related to the product such as Fiber TV, Cable TV , Fiber internet and cable internet. • Provide related technical communications to solve customer’s problems. • High level of interpersonal and communications skills to move beyond customer’s frustrations and solve customer’s problem • Handle highly dispute customer call and solve the issue • Escalate the case to 2nd level support team to follow up the case.

• 

  Green Packet Berhad

  Apr 2018 - Sept 2018

  Network Operations Center Engineer

  • Monitor quality of Voice / Data Network. • Responsible for end-to-end service qualification including but not limited to Traffic Monitoring, Manual Phone testing and Route Adjustment. • Maintain the standard of average ratio of call attempts (ASR) and average call duration (ACD / ALOC) per hour. • Maintain the network effectiveness ratio (NER) of calls attempt which delivery the correct cause code on the network. • Analysis faulty and troubleshoot raised to customer or supplier. • Provide Coordinate with customer and supplier to facilitate efficient troubleshooting process and provide updates. Show less

• 

  TIME dotCom Berhad

  Oct 2018 - now

  • Service Assurance Manager

    Oct 2021 - now

  • Technician

    Oct 2018 - Oct 2021