Paul Xu

Experience

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  Compal

  Jul 2004 - Sept 2008

  Design Quality Assurance/Reliability Engineering

  • As a project manager during develop phase, I'm responsibility for product quality assurance test planning/test schedule and milestone preparation/ Issue management, team-work effecting management, communicate and coordinate with other team or department for project issue fixed, • Lead a team to execute reliability and compatibility verification test in every developed phase of NB, drive R&D team to provide root cause and corrective action for design defects, drive engineering team to improve and block process issue, push supplier to do failure analysis and corrective action for materials issue. • Perform on going reliability tests and regular audit the MFG process in production line.• Execute Quality CIP (Continued improvement program) during product sustaining stage.• Routine conference call or face to face meeting with customer for milestone and quality review, sync up with R&D/MFG departments to input FA/CA and verification, • Conduct training to rookies, keep good relationship with customers. Show less

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  Foxconn

  Oct 2008 - May 2011

  Product Quality Management/End to End Quality Assurance

  • The primary interface for Foxconn customers and directly responsible for managing all aspects of reliability observation in effort to identify root cause and drive permanent corrective action for all customer quality escalations. • Responsible for leading a team of reliability engineering &early warning prevention, focus on reliability quality process for products in NPI and supporting customer quality escalations for products in Mass Production. • Hosting/managing cross-functional discussions to lead investigations and ensure that all necessary Foxconn internal teams are engaged and executing according to plan. • As a key member of a Quality organization, the core function of my role is to drive continuous improvement to both products processes, with a goal of preventing and minimizing failures and improving overall customer satisfaction.• Responsible for coordinating internal resources (such as FAE, R&D, Product Engineering and Service) to investigate and resolve customer escalations. • Conducting Factory, service/RMA and call data analysis in effort to identify trends and drive proactive solutions to the field.• Provide early and on going manufacturing involvement to ensure new products are mechanically manufactory.• Works all phases of a product from concept to repeat manufacturing to end of life, provides production support engineering with respect to technically complex testing methods, procedures and failure analysis.• Designs and develop technical complex processes to improve product quality and MFG efficiency, cost.• Plans, develops and implements technical complex procedures for reliability testing and compacibility testing, specifies test to be performed, compiles data and makes recommendation for product design changes and final assembly standards, it includes DOE (Design of Experiements),statistical analysis which using Six Sigma principles. Show less

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  Hewlett-Packard

  May 2011 - now

  Quality Program Management Engineer

  • Responsible for overall product quality management from End-to-End, including design quality/ manufactory quality/supplier quality/customer service/quality prevention/etc.• Responsible for developing all design qualification test planning in NPI phase, and monitor ODM to execute them as planning.• Develop and drive component quality and reliability& compatibility test requirement, and work with ODM to develop Out of Box Audit plan and Ongoing Reliability test plan.• Develop all necessary SQE documents including but not limited to, supplier process qualification plan, supplier quality requirement and expectation.• Perform periodic supplier audit and risk assessment, enhance and improve supplier quality awareness.• Supporting SQE for supplier quality management, including ME parts tooling development/qualification; 2nd process management; supplier delivery control, FAI/CPK monitor; KPI/yield rate improvement.• Supporting R&D team to fix the major ME gating issue during NPI phase; Co-work with supplier to find root cause and makes recommendation about solution and prevention action.• Co-work with cross department to engage quality improve program to contribute TCE&Q AIR bring down.• Owns quality prevention program planning & scheduling, monitors and ensures proper & on-time.• Focus on the development of reliability test plan that simulate long term customer usage and worst case usage conditions, evaluate new extended stress test items and prevention actions.• Owns quality issue management (accurate/timely updates for all issues, communication to relevant stakeholders).• Hosts & drives issue review meetings, works with FA Engineers to identify and report on root cause analysis.• Regular engagement with Service team, FAE, Product Engineering, R&D and Manufacturing on matters potentially impacting Field Quality• Regularly quality reviews withe HP internal team and ODMs. Show less