Dav Patel

Experience

• 

  Royal Bank of Scotland Group

  May 1992 - Feb 2002

  - Undertook several roles mainly as a Project Lead and/or Senior Business Analyst. This involved deputising for the project manager and undertaking analysis/design tasks.- Involved in the organisational design during the merger between RBS and NatWest resolving system integration issues - Managed several projects defining Business requirements and managing the implementation to the end users including training, communication etc.

  • Project Lead/Business Analyst

    Aug 1997 - Feb 2002

  • Business Project Manager - Clearing Change Programme

    May 1992 - Jul 1997
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  Royal Bank of Scotland Group

  Jul 2003 - May 2011

  - Managed large and complex project split into 3 releases with 50+ resources across a number of geographical locations and a budget in excess of £5M. - This project involved the implementation of Thunderhead into RBS including an Offshore in-house development.- Undertook a major role in the development of the Customer Messaging Business Case that was successfully signed off as part of the Sunrise Programme. This Programme has been developed in order to return the Bank to standalone financial strength and consequently there was intense scrutiny in the approval of Business Cases. Show less - Undertook Project Manager role within the Image and Workflow programme which was a major business transformation/cost reduction programme in order to gain efficiencies by reducing manual processing in back office processing centres. - Responsible for a number of successful project deliveries implementing OCR/ICR technologies within the back office Customer Service Centres to provide automation and efficiency benefits through less manual intervention of customer requests e.g. standing orders forms. - Responsible for detailed Supplier Evaluation and Selection process that resulted in the successful selection of the third party software provider to become the Bank’s preferred supplier of OCR/ICR software. Show less

  • Project Manager - Customer Messaging Programme

    Mar 2009 - May 2011

  • Project Manager - Securitisation Programme

    Mar 2007 - Feb 2009

  • Project Manager - Image & Workflow Programme

    Jul 2003 - Apr 2007
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  Capgemini

  Feb 2012 - Oct 2023

  Undertaking Programme Lead role within Secure Access for the Core Product that is being rolled out to SAAS markets as part of the Digital Simplification Programme. Secure Access has adopted the SAFE Agile methodology so am experienced in this area.This role involves managing several Delivery Leads across the various product teams (mobile, internet, APIs, Forgerock platform and Staff Channel) ensuring that progress is being tracked against plan. I am responsible for managing the external dependencies across other areas such as Digital Services (responsible for API development and backend integration), Fraud and Infrastructure. I also am involved in setting up appropriate processes and procedures within Jira to provide management level reporting for the Core product and markets. Show less Managed the delivery of the DevOps Platform that is critical to change the way the Bank operates in order to help them move to an Agile Continuous Integration/Continuous Delivery model. In addition, undertaking Project Manager role for project called Individual Context Management which will track customer journeys/ events to inform and aid future communications with the customer.Added value by delivering the capability and proving the pipeline by using the ICM project as the early adopter. The learnings from the delivery of this project were then utilised by subsequent projects and Service Streams. Show less Managed the Output Management workstream that involved the implementation of Thunderhead for Commercial Lines business. Then moved to undertake Programme wide role as Development lead for multiple workstreams across SIT and UAT phases.Added value by ensuring workstreams were ready to transition into testing phases and by supporting the delivery of multiple changes in parallel with ensuring that defects were resolved in a timely manner. Prioritisation of activities meant that timelines were met and a high quality product was delivered (as validated by small volume of Production incidents since system went live) Show less Managed the Output Management workstream as part of a wider UK Claims Handling Transformation Programme. This involved the implementation of Thunderhead and the development of a new bespoke application to provide the status of the customer communications in terms of whether it has been delivered to the customer. The workstream was managed successfully to time and budget constraints and delivered to the complete satisfaction of the client. Added value by ensuring that effective quality control processes were adopted. Show less

  • Delivery Lead (HSBC)

    Jan 2019 - Oct 2023

  • Delivery Lead (HSBC)

    Apr 2018 - Dec 2018

  • Delivery Lead (HSBC - First Direct)

    May 2017 - Apr 2018

  • Senior Project Manager (HSBC - First Direct)

    Apr 2016 - Apr 2017

  • Program Manager (Zurich Insurance)

    Aug 2014 - Apr 2016

  • Senior Project Manager (Yorkshire Building Society)

    Apr 2014 - Jul 2014

  • Senior Project Manager (Zurich Insurance)

    Feb 2012 - Mar 2014