Yehia Farghali

Experience

• 

  Etisalat Misr

  Aug 2008 - now

  -Lead end-to-end ICT solutions service delivery, this includes developing and enhancing processes for service implementation through client interfacing to ensure customer satisfaction.-Lead and develop a team of 5 subordinates to manage the delivery of ICT solutions through on the job coaching and effective delegation.-Accountable for delivering on/off the shelf solutions across an array of private and public sector clients including open source platforms, connectivity, virtual retail, hosting, , AVL trackers, co-location and security surveillance.-Ensure effective tendering, vendors selection and management for successful project implementation.-Lead the resolution of issues during delivery cycle via decision making on business case amendments, stakeholder SLAs enhancement and customer change requests.-Manage effective execution of client and vendor payments in accordance with contractual agreements and mitigate the risk of delivery penalties on Etisalat. Show less

  • Enterprise ICT Solution Customer Delivery Manager

    Jun 2019 - now

  • Enterprise service delivery Senior supervisor

    Jan 2015 - Jun 2019

  • Fixed broadband senior specialist

    Aug 2008 - Jun 2019