Jesse Castillo

Experience

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  Office Depot

  Jan 1997 - Jan 2000

  Business Machines Specialist

  Sell, service, computers, printers and other business machines. Also provided in-house and telephone tech support to my customers.

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  Integrated Device Technology

  Jan 2000 - Jun 2001

  Diffusion Operator

  Run the diffusion process of producing semiconductor wafers. Test products to see if they meet specifications provided to us. Move qualifying product along to the next step of the manufacturing process

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  Kelly Services

  Oct 2001 - May 2002

  Research Rep

  Contact educational sites on participating in our research tests. Make sure clients have materials and support they need to participate our studies.

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  Soledad Unified School District

  May 2002 - Aug 2005

  Computer Technician

  Duties: setup, repair and upgrade windows 98 and XP computers for 7 windows 2000 networked schools and our district office. Install new equipment in new schools and have them ready for their first day. Setup windows 2000 servers for implementation in a newly built school. Troubleshoot network issue within schools and district offices. Install upgraded network switches and verify network functionality when completed. Support Aeries student database for all schools. Worked with vendors like gateway and viewsonic to handle warranty repair and replacement of parts. Created user accounts for staff and students and maintain security on network resources. Maintain and manage school databases, user access, and security parameters. Show less

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  Smartech Computer Services Inc

  Jun 2003 - Jan 2005

  Field Computer Technician

  Duties: Onsite computer troubleshooting and installed replacement desktop and notebook parts sent to the customer by makers Dell and HP. Send back original parts to the companies.

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  Stellar Computers

  May 2006 - Oct 2006

  Computer Technician

  Duties: build, setup, maintain and repair windows xp workstations for 3 windows 2000 networked schools and their corporate offices. Keep inventory all technology equipment and replacement parts. Deal with vendors on warranty replacement issues. Take apart old equipment and rebuild them with new/updated hardware and setup to be put back in the classrooms. Answer email requests for support over the phone on some issue and go to the school site if it needed to.

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  E-Telecare Global Solutions

  Oct 2006 - Dec 2008

  Dell Tech Support Rep

  Level 2 Technical Support Rep Duties: Provide Phone and internet based technical support for Dell computer systems. Order replacement parts to be delivered to customers. Setup Onsite hardware replacement for customers. Use vpn software to remotely troubleshoot the customer's computer over the internet. Assist customer with operating system reinstalls, hardware installation and software installation.

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  Hayward Lumber

  Apr 2013 - Oct 2013

  IT Associate

  Set up new computer systems for deployment to their locations. Refurbish older computers to be redeployed when needed. Inventory documentation and software license keys. Maintain server backups; maintain Symantec endpoint security for the entire network. Work with vendor to get replacement parts sent out.

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  Winworks

  Feb 2014 - now

  Technical Support Representative

  Provide Tech Support for the AutoShop Program. Assist and troubleshoot computer network setups for the program, Assist with installation of the program. Troubleshoot all issues with their program and also issues with networking, printing and other OS issues.