Gaurav Gupta

Experience

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  PWD

  Jun 2013 - Jun 2013

  Trainee

  During my tenure as a Trainee with PWD, I actively contributed to a road construction project in Kanpur. I gained valuable hands-on experience in various aspects of the construction process, including project planning, surveying, and site supervision. This opportunity allowed me to develop strong problem-solving skills and a keen eye for detail.

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  BYJU'S

  May 2017 - Aug 2017

  Business Development Associate

  As a Business Development Associate at BYJU'S, I played a pivotal role in selling their course tabs for K-12 students. By leveraging my strong communication and negotiation skills, I successfully generated leads and converted them into sales. Through strategic planning and effective relationship building, I consistently exceeded sales targets, contributing to the company's growth and success.

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  Cleghorn Mfg. Co. Pvt. Ltd. - India

  Sept 2017 - Jul 2020

  Sales Marketing Manager

  During my time at Cleghorn, I successfully managed all sales and marketing efforts for the company's diverse client base, both locally and globally. This included developing and implementing strategic marketing campaigns, conducting market research, managing client relationships, and achieving sales targets. With my strong communication and negotiation skills, I consistently delivered exceptional results and fostered long-term partnerships. For instance, I spearheaded a successful international marketing campaign that resulted in a 20% increase in sales within six months. Show less

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  Gradeup (Gradestack Learning Pvt Ltd)

  Jul 2020 - Nov 2021

  During my time as a Senior Associate at Gradeslack Learning, I was a valuable member of the Product Specialist Team. I utilized my expertise to support the development and enhancement of the company's products. This involved conducting market research, analyzing customer feedback, and collaborating with cross-functional teams to ensure the delivery of high-quality products that met the needs of our target audience. Additionally, I played a crucial role in providing product training and support to internal stakeholders, enabling them to effectively promote and sell our offerings. Show less During my tenure as a Community Associate at Gradeslack Learning, I was responsible for overseeing and managing all activities on the app and web platforms. This included addressing customer inquiries, providing detailed information about our product, and ensuring a seamless user experience. My role involved actively engaging with the community, fostering a positive environment, and resolving any issues that arose. I successfully handled a wide range of customer queries and concerns, resulting in increased customer satisfaction and retention. Show less

  • Senior Associate

    Apr 2021 - Nov 2021

  • Community Associate

    Jul 2020 - Mar 2021
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  Cvent

  Nov 2021 - Jul 2024

  As a Senior Project Consultant at Cvent, I had the opportunity to work as an Event Builder, handling clients in the Middle East region. This role required me to provide clients with extensive support and guidance, be proactive in sharing information, and ensure tasks were delivered promptly. The fast-paced nature of the job demanded constant attention and dedication. For example, I frequently communicated with clients to gather their requirements, offer solutions, and provide updates throughout the event planning process. Additionally, I managed multiple projects simultaneously, ensuring all deliverables were met on time. Overall, my experience as a Senior Project Consultant at Cvent equipped me with the skills to effectively handle clients in the Middle East region while maintaining exceptional service quality. Show less As a Project Consultant at Cvent, I served as an Event Builder, conceptualizing and executing projects for clients with meticulous precision. By closely collaborating with clients, I ensured that their event expectations were met and exceeded, resulting in successful and unforgettable experiences. With attention to detail and a strong focus on client satisfaction, I consistently delivered exceptional results. For example, I successfully organized a corporate conference for a client with over 500 attendees, managing all aspects from venue selection to speaker coordination, resulting in positive feedback and increased brand reputation. Show less

  • Senior Project Consultant

    Jul 2023 - Jul 2024

  • Project Consultant

    Nov 2021 - Jun 2023
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  ShipBob

  Jul 2024 - now

  Merchant Success Specialist

  As a Merchant Success Specialist at ShipBob, I am dedicated to ensuring that our e-commerce merchants achieve long-term success with our platform. I provide expert guidance and support throughout the entire merchant journey, from onboarding to ongoing optimization, helping clients maximize their use of ShipBob’s fulfillment solutions.Key Responsibilities:> Onboard new merchants, guiding them through setup, integrations, and platform features.> Serve as the primary point of contact for merchants, resolving inquiries and providing tailored solutions to optimize inventory, order fulfillment, and shipping.> Build and maintain strong relationships, ensuring high levels of satisfaction and merchant retention.> Analyze merchant performance data to offer actionable insights and strategies for improvement.> Collaborate cross-functionally with sales, operations, and tech teams to drive product and service improvements.> Stay current on industry trends and ShipBob’s product offerings to continuously deliver value to our clients.My role at ShipBob allows me to leverage my passion for customer success, problem-solving, and data-driven decision-making, while working closely with merchants to help them scale their businesses and enhance operational efficiency. Show less