Olena Polender, CPM

Experience

• 

  NMS Properties, Inc

  Sept 2003 - Oct 2017

  • Supervised a portfolio of 13 multifamily residential properties of 400 units valued at $11M.• Maintained a 95%+ occupancy rate.• Oversaw leasing, resident relations, marketing, maintenance, budgeting, and vendor relations.• Ensured properties’ compliance with all applicable regulations (Deed restrictions, MERLs).• Managed and trained on-site team members.• Administered legal notices, initiated evictions, and appeared in court. • Leased and managed 2 multifamily residential properties comprising 165 units valued at $3.4M.• Managed rent collections, accounts payables, maintenance, leasing, deposit accounting, lease applications, and tenant relations.

  • Area Manager

    Jan 2014 - Oct 2017

  • Community Manager

    Dec 2009 - Dec 2013

  • Assistant Community Manager

    Sept 2003 - Nov 2009
• 

  SAMO Apartments

  Oct 2017 - Oct 2023

  Director of Operations

  • Supervised a portfolio of 20 multifamily residential properties with 500+ units, including 80% of deed-restricted affordable units, valued at $13M in annual revenue. • Maintained a 95% occupancy rate (except Covid).• Managed a team of 14.• Managed capital improvement projects, including boiler replacements, complete re-roofing, planter waterproofing repairs, interior hallways complete paint, and unit renovation.• Created policies related to property inspections, application, and tenant communications.• Owned marketing, including ads on Apartments.com, Craigslist, and physical signage.• Monitored metrics related to unit availability, leasing, rent roll, delinquency, budget, and variance.• Ensured compliance with Santa Monica Affordable Housing program. • Negotiated and approved Section 8 contracts.• Used Yardi Voyager, Onsite, and RentCafe. Show less

• 

  Property Management City

  Apr 2024 - now

  Asset Manager

  • Supervise a portfolio of 28 Class B and C multifamily residential properties with 400+ units, generating $600K in monthly revenue and achieving ~70% in lease renewals.• Maintain a 95%+ occupancy rate, and reduce tenant rent delinquencies by ~25%.• Oversee marketing, leasing, rent and delinquency collections, and rent increases.• Assist property owners in due diligence process for property acquisition, collecting and analyzing seller documents, estoppels, leases, rents, security deposits, vendor agreements, and utility bills.• Negotiate rent renewals, payment plan agreements, and rent with rent subsidy programs.• Administer rental assistance contracts with Section 8 Program and Brilliant Corners.• Standardize application process, resolve tenant complaints, and ensure compliance with Fair Housing regulations. Show less