Ben Ward

Experience

• 

  K Downs Swimming Pools

  Apr 2017 - Mar 2024

  Shop Assistant

  Stock management, technical support, cleaning and general tidying of shop facilities. Part-time

• 

  Bucks UTC

  Oct 2019 - Jun 2022

  Long-term work experience role involving management of Aylesbury UTC's digital platforms (e.g Twitter) and online presence. Includes social media scheduling, internal and external communications, digital sinage, virtual open events, advertising and creating campaigns. This role has developed my communication, confidence, and working with a small team of people has improved problem solving and collaboration skills. I lead in this role from October 2019 to November 2020 following the appointment of a marketing professional, and still had a significant involvement. Voluntuary Show less

  • IT Technician (Work Experience)

    Nov 2021 - Jun 2022

  • Marketing Lead/Assistant

    Oct 2019 - Jun 2022
• 

  Merchant Taylors'​ Oxfordshire Academy Trust, Wallingford School & Brightwell Primary School

  Aug 2022 - Mar 2024

  IT Technician Apprentice

  * Migration of Adobe licensing including purchasing, account management, from legacy device to shared user licensing * Installation and research for PaperCut printing, supporting new web filtering, SIMS and cloud service setup* Full company rebrand including Microsoft 365 domains, branding, Outlook, SharePoint; on-premise services, wallpapers and branding, website full migration * Day-to-day IT support for staff and years 10-13 * Day-to-day overseeing of on-premise domain, Active Directory, Microsoft 365, backup strategies, * Hardware upgrades and repairs, including full revamp of 4 IT suites in 2 years and migration from macOS to Windows* Full revamp of monitoring system to make it more efficient and manage safeguarding needs (KCSIE) * Regular inventory management * Recommendations provided to senior management and Network Manager * Reviews of technology advancements based on industry news and announcements * Supporting with security, backup and disaster recovery reviews * Total revamp of UTC IT support taking on large failures from previous MSP * Enforcing IT policies and introducing new working practises and training for staff and students * Lead on all examinations for students * Occasional out-of-hour support for the network and staff Show less

• 

  Aylesbury UTC

  Aug 2022 - now

  * Migration of Adobe licensing including purchasing, account management, from legacy device to shared user licensing * Installation and research for PaperCut printing, supporting new web filtering, SIMS and cloud service setup* Full company rebrand including Microsoft 365 domains, branding, Outlook, SharePoint; on-premise services, wallpapers and branding, website full migration * Day-to-day IT support for staff and years 10-13 * Day-to-day overseeing of on-premise domain, Active Directory, Microsoft 365, backup strategies, * Hardware upgrades and repairs, including full revamp of 4 IT suites in 2 years and migration from macOS to Windows* Full revamp of monitoring system to make it more efficient and manage safeguarding needs (KCSIE) * Regular inventory management * Recommendations provided to senior management and Network Manager * Reviews of technology advancements based on industry news and announcements * Supporting with security, backup and disaster recovery reviews * Total revamp of UTC IT support taking on large failures from previous MSP * Enforcing IT policies and introducing new working practises and training for staff and students * Lead on all examinations for students * Occasional out-of-hour support for the network and staff Show less

  • IT Support Technician

    Mar 2024 - now

  • Social Media and Website Lead

    Mar 2024 - now

  • IT Technician Apprentice

    Aug 2022 - Apr 2024