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Shirley Thorp

Shirley Thorp

Sales and Service administrator, Service receptionist, Accounts administrator

Followers of Shirley Thorp429 followers
location of Shirley ThorpLittleborough, England, United Kingdom

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  • Timeline

  • About me

    Experienced manager and Customer Service Specialist

  • Education

    • Bishop Henshaw High School

      -

    • Hopwood Hall College

      2001 - 2003
      HNC Business and Management

  • Experience

    • Carcraft

      Jan 1985 - Jan 1996
      Sales and Service administrator, Service receptionist, Accounts administrator

    • Woodall Nicholson

      Jan 1996 - Jan 1999
      Sales Administrator - Mellor Vancraft

    • Carcraft

      Sept 1999 - Jun 2015

      This role was to provide excellent aftersales service and support to customers. As well as processing mechanical guarantee claims we dealt with customers in distress. I have good technical knowledge of vehicles and their common problems and faults. My main achievements in this role were the reduction of customer complaints whilst controlling costs. I was also responsible for negotiating Company contracts with external garages to minimise costs. I have excellent negotiation skills.

      • Claims Manager

        Jun 2011 - Jun 2015

      • Motorstore Manager

        Aug 2002 - Jun 2011

      • Office Manager

        Sept 1999 - Aug 2002

    • Pentagon Group

      Jun 2015 - Sept 2017
      Service Care Consultant

    • Mellor Coachcraft

      Sept 2017 - Mar 2025
      Sales Office Manager

    • TBA Protective Technologies Ltd

      Mar 2025 - now
      Customer Service Department

  • Licenses & Certifications

    • HNC in Business and Management