Shirley Thorp

Shirley Thorp

Sales and Service administrator, Service receptionist, Accounts administrator

Followers of Shirley Thorp429 followers
location of Shirley ThorpLittleborough, England, United Kingdom

Connect with Shirley Thorp to Send Message

Connect

Connect with Shirley Thorp to Send Message

Connect
  • Timeline

  • About me

    Experienced manager and Customer Service Specialist

  • Education

    • Bishop Henshaw High School

      -
    • Hopwood Hall College

      2001 - 2003
      HNC Business and Management
  • Experience

    • Carcraft

      Jan 1985 - Jan 1996
      Sales and Service administrator, Service receptionist, Accounts administrator
    • Woodall Nicholson

      Jan 1996 - Jan 1999
      Sales Administrator - Mellor Vancraft
    • Carcraft

      Sept 1999 - Jun 2015

      This role was to provide excellent aftersales service and support to customers. As well as processing mechanical guarantee claims we dealt with customers in distress. I have good technical knowledge of vehicles and their common problems and faults. My main achievements in this role were the reduction of customer complaints whilst controlling costs. I was also responsible for negotiating Company contracts with external garages to minimise costs. I have excellent negotiation skills.

      • Claims Manager

        Jun 2011 - Jun 2015
      • Motorstore Manager

        Aug 2002 - Jun 2011
      • Office Manager

        Sept 1999 - Aug 2002
    • Pentagon Group

      Jun 2015 - Sept 2017
      Service Care Consultant
    • Mellor Coachcraft

      Sept 2017 - Mar 2025
      Sales Office Manager
    • TBA Protective Technologies Ltd

      Mar 2025 - now
      Customer Service Department
  • Licenses & Certifications

    • HNC in Business and Management