Ranjeet Kumar

Ranjeet Kumar

Technical Support Officer

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location of Ranjeet KumarGurgaon, Haryana, India

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  • Timeline

  • About me

    Service Delivery Manager | ITSM Optimization Expert | Incident, Change & Problem Management Leader

  • Education

    • AITH, Kanpur

      2001 - 2004
      Diploma Computer Science and Engg.
    • Dayawati Modi Public School

      1998 - 2000
      10+2 Physics, Chemistry, Biology, Mathematics, English
  • Experience

    • Convergys

      Dec 2006 - Oct 2007
      Technical Support Officer
    • Patni Computer Systems

      Oct 2007 - Jan 2009
      Sr. Analyst
    • HCL Technologies (Infrastructure Services Division)

      Jan 2009 - Apr 2012
      SENIOR SPECIALIST
    • Accenture

      May 2012 - Aug 2019
      Problem Manager
    • Accenture in India

      Sept 2019 - now
      Service Delivery Manager
  • Licenses & Certifications

    • ITIL Intermediate Service Operation

      EXIN management consultants
    • ISO/IEC 20000 IT Service Management Lead Auditor

      BSI
    • ITIL V3 Foundation

      EXIN your ICT competence partner
    • Amazon Web Services Cloud Practitioner

      AWS Elemental, an Amazon Web Services Company
      Jul 2020