Neerja Arora

System Engineer

2000 followers

Gurgaon, Haryana, India

Connect with Neerja Arora to Send Message

Connect

Connect with Neerja Arora to Send Message

Connect

Timeline
Skills
Itil
Vmware
Cluster
It service management
Solution architecture
Vmware esx
Citrix
Virtualization
Citrix metaframe
Active directory
Requirements analysis
Team management
It operations
Server virtualization
Application virtualization
Xenapp
Xendesktop
Vdi
Vendor management
Infrastructure
Information technology
Management
Service level agreements
Servers
Data center
It infrastructure management
Windows server
Disaster recovery
Service delivery
Change management
Customer relationship management
Project management
Leadership
Desktop support management
It operations management
It infrastructure operations
It budgeting
About me
I am highly optimistic, result driven, and data person, People's Manager, who takes pride to see her team's face smiling, an advocate of Ethics. I have 12+ Years of professional experience in IT Infrastructure. * IT Operation/Support * Customer Focus * Team Management (Helpdesk/Service desk/IT Support and MIS Team) * Manage Data Center(Servers, Firewall, Network Peripherals, Telecom) * IT Asset Management * Executive BCP Activity * Change Management * Incident and Problem Management * SLA Management * Team Building * People Management * NOC operations * Process improvement, and personnel management * Complex contract negotiations * Cost optimization. * Vendor Management (Procurement of IT Capex, AMC etc.) * Budgeting * Executive Corporate IT Policy * Internal/External IT Audit, & information security
Education
- M.V.N Sr Sec School
  2000 - 2002
  XII Non-Medical
- Maharshi Dayanand University
  2002 - 2006
  B .E. I.T.
  Activities and Societies: Fine Arts
Experience
- CSC
  Jul 2006 - Jul 2009
  System Engineer
- IBM
  Jul 2009 - Jun 2010
  Lead Specialist - Citrix
- Accenture
  Jun 2010 - Apr 2015
  Senior Software Engineer
- ITC Infotech
  Apr 2016 - Apr 2017
  Lead Consultant
- Great West Global
  Apr 2017 - Aug 2018
  Assistant Manager Infrastructure Operations
  IT InfrastructureVendor ManagementService Level Management
- Ciena
  Aug 2018 - Aug 2020
  Manager IT Operations - APAC, India and EMEA
- Amazon
  Aug 2020 - now
  - APAC - AV & IT Infrastructure Manager
    Apr 2023 - now
  - AV & IT Infrastructure Manager
    Oct 2022 - now
  - IT Manager
    Aug 2020 - now
Licenses & Certifications
- ITIL Continual Service Improvement (ITIL-CSI)
  AXELOS Global Best Practice
  Feb 2018
- Body Language for Leaders
  LinkedIn
  Jan 2020
  View certificate
- IT Information Library Foundations Certification (ITIL)
  AXELOS Global Best Practice
  Feb 2009
- Exam Tips: AWS Certified Solutions Architect - Associate (SAA-C01)
  LinkedIn
  Jun 2020
  View certificate
- Impromptu Speaking
  LinkedIn
  Nov 2018
  View certificate
- Leading with Stories
  LinkedIn
  May 2020
  View certificate
- AWS Certified Solutions Architect - Associate (SAA-C01): 1 Cloud Services Overview (2019)
  LinkedIn
  Jun 2020
  View certificate
- Building a Better To-Do List
  LinkedIn
  May 2020
  View certificate
- Selling with Stories, Part 2: Stories Great Sales People Tell
  LinkedIn
  May 2020
  View certificate
- Succeeding in a New Role By Managing Up
  LinkedIn
  Aug 2020
  View certificate
- ITIL Service Operation
  AXELOS Global Best Practice
  Sept 2017
- Jodi Glickman on Pitching Yourself
  LinkedIn
  Nov 2019
  View certificate
- AWS Certified Solutions Architect - Associate (SAA-C01): 4 Compute Services
  LinkedIn
  Jun 2020
  View certificate
- Microsoft Certified Systems Engineer: Windows Server 2003 (MCSE)
  Microsoft
  Jul 2008
- Jeff Weiner on Managing Compassionately
  LinkedIn
  May 2020
  View certificate
- AWS Certified Solutions Architect - Associate (SAA-C01): 2 Storage Design
  LinkedIn
  Jun 2020
  View certificate
- Body Language for Women
  LinkedIn
  Oct 2018
  View certificate