Deep Enrich
Ana Herrera
Agente de atención telefónica
377 followers
Guatemala, Guatemala
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About me
🎯Especialista en Gestión de proyectos de mejora continua, innovación y transformación digital |✨Ingeniera Industrial | 📖Estudiante de MBA
Education
Colegio Monte María
1994 - 2007Bachiller en Ciencias y Letras
Universidad Rafael Landívar
2025 -Master of Business Administration - MBAUniversidad Rafael Landívar
2008 - 2015Ingeniería Industrial
Experience
Banco Industrial Guatemala
Jun 2011 - Mar 2013Agente de atención telefónica
E-Solutions S.A.
Apr 2013 - Dec 2020Analista de aseguramiento de la calidad
Dec 2016 - Dec 2020Analista de Procesos de Negocio
May 2014 - Nov 2016Modelador de Procesos
Apr 2013 - Apr 2014
Euronatura S.A / Oriflame Centro America
Jan 2021 - Jan 2024Business Improver Senior
Apr 2022 - Jan 2024Business Improver Junior
Jan 2021 - Mar 2022
Banco CHN
Jun 2024 - nowProject Manager Senior
Licenses & Certifications
- View certificate
Fundamentos de Lean Six Sigma
LinkedInJun 2024
- View certificate
Generative AI Overview for Project Managers
Project Management InstituteMay 2025 - View certificate
Ethics in the Age of Generative AI
LinkedInDec 2023 
Certificado en el Programa LIFE Beyond Work
Bolsa RosaNov 2022- View certificate
Streamlining Your Work with Copilot (formerly Bing Chat/Bing Chat Enterprise)
LinkedInDec 2023 - View certificate
Scrum Fundamentals Certified (SFC)
SCRUMstudy - Accreditation Body for Scrum and AgileJan 2021 - View certificate
Registered Scrum Basics™
Agile Education by Scrum Inc.™Jun 2024
Languages
- inInglés
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