Laura Baker-Lacey

Experience

• 

  Huxley Associates

  Mar 2003 - Jun 2005

  Business Development Manager

  To develop exisiting business and secure new business through engagement with exisiting and new customer

• 

  National Highways

  Sept 2005 - now

  infrastructure, capital delivery To develop and improve customer experience for our customers and across the Company To support the business to improve our customer experience and satisfaction score. My role involves engaging with key strategic stakeholders, internally and externally for the Highways Agency. Aiming to develop reciprocal partnerships that assist the Agency to achieve its business objectives, through best practise and knowledge sharing. Managed the Highways Agency's Influencing Travel Behaviour programme, developed and implemented the HA's internal Travel Plan and supporting policies. To develop information services for our customers and to engage with stakeholders to implement those services.

  • Customer Service & Stakeholder Director

    Apr 2021 - now

  • Customer Service Director, Major Projects

    Apr 2020 - Apr 2021

  • Head Of Customer Experience

    Dec 2016 - Apr 2020

  • Customer Development Team Leader

    Apr 2014 - Dec 2016

  • Senior Stakeholder Manager

    Apr 2011 - Apr 2014

  • Senior policy Advisor

    Jan 2007 - Mar 2011

  • Assistant Project Manager

    Sept 2005 - Jan 2007