Karim Elsayed

Experience

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  Portsaid university

  Jan 2005 - Jan 2010

  Graduated

  Graduation project: Video Imaging Submarine using OFDM TechniqueGrade : Excellent

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  PES group

  Sept 2012 - May 2013

  Technical Support Engineer

  maintenance of computers and laptops.Data entry.installing Surveillance Cameras.

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  MCIT

  Nov 2013 - Jun 2014

  MCIT 2014 graduate

  •Attended and completed Ministry of Communication & Information Technology Scholarship (924 hours) network track (from 17/11/2013 to19/6/2014).Graduation project : complete network infrastructure for a bank with a headquarter and two branches , an infrastructure that combines and link between CISCO hardware implementations & Microsoft services

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  Sinai University

  Jan 2016 - Sept 2018

  Voice Network Engineer

  *Responsible for implementing and deploying Cisco unified Communication Systems:• Cisco Unified communication Manager 10.5• Cisco Unity connection 10.5• Cisco Unified Communicaton Manager IM & Presence10.5* Expressway-C & Expressway-E * Cisco Telepresence MX700.*Implementation and Configuration of Switches*Maintained router and switch configurations, updated and changed configurations depending on corporate requirements and documentation*Configuration of SCCP and SIP phones.*IP Telephony implementing VOIP technology, Unified Communications, VOIP Protocols as SCCP, SIP, H.323, MGCP*Analyzing and Troubleshooting RTMT Alerts, generating CDRs.*Generating Customer call detailed billing reports.*Monitoring and maintenance of operation manager and Call recording servers.*Configuration of user features such as speed dial, call forwarding, call back, call park, call pickup, call forward all, extension mobility.*Call features, call privileges with partitions, CCS, time schedules, time periods, FACs, hunt list and hunt group.*Hands on experience with Cisco IP phones like 7841,6901,8841,7861,DX650*Creating, Removing Voice Mail Account and PIN numbers.*Provisioning, testing, configuring Cisco Jabber for end users.* Managing Student Housing IPTV system using Exterity Products (Gateway-Servers-Encoders) Show less

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  Orange Business

  Oct 2018 - now

  • Senior Telephony Incident Management Engineer - Cisco focus

    Jun 2023 - now

  • Telephony Incident Management Engineer - Cisco focus

    Oct 2018 - Jun 2023