Patrick Kompass

Experience

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  Professional Ordering Systems

  Apr 2006 - Apr 2009

  POS Installation Specialist and Help Desk Support

  · Project manager for assigned installs from initial install assessment to post install follow up. Also Made sure POS was installed to customer’s satisfaction and met their customized needs· Installed Digital Dining point-of-sale software in restaurants· Installed all necessary hardware including computers, scanners scales, networking equipment, running cat-5 cable and other required cables· Configured the router to ensure POS security and integrity by segmenting the network with its own hardware and software configuration according to PCI Compliancy· Trained customer’s staff and ownership on how to properly use the installed software and also followed up with customers to ensure satisfaction· Open and closed help desk tickets in a timely manner· Troubleshot issues with POS software and computer problems on various windows platforms Weniger anzeigen

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  Cash Register Sales, Kansas City

  Jan 2009 - Jan 2013

  · In charge of company’s staff employment, salary and PTO· In control of billing to customers and also working with customers in regards to disputed invoices· Scheduling of all new installations with customers and staff from the point of ordering to post installation follow up· Assist technicians with installation of hardware and software when needed· Maintain the help desk to ensure staff is resolving tickets in a timely and effective manner· Assist technicians with technical support with Windows OS, Windows Server OS, LOC POS, ACS POS, IBM POS and all other general computer issues· Install and certify NCR scanner scales and Bizerba, Hobart and Mettler Toledo scales· Work one on one with customers via phone, on site and trade shows to ensure customer satisfaction Weniger anzeigen · Project manager for assigned installs from initial install assessment to post install follow up. Also made sure POS was installed to customer’s satisfaction and met their customized needs· Installed Digital Dining and Dinerware point-of-sale software in restaurants· Installed LOC point-of-sale software in grocery stores· Installed all necessary hardware including computers, scanners scales, networking equipment, running cat-5 cable and other required cables· Configured the router to ensure POS security and integrity by segmenting the network with its own hardware and software configuration according to PCI Compliancy· Trained customer’s staff and ownership on how to properly use the installed software and also followed up with customers to ensure satisfaction· Open and closed help desk tickets in a timely manner· Troubleshot issues with POS software and computer problems on various windows platforms Weniger anzeigen

  • Service Manager

    Nov 2011 - Jan 2013

  • POS Installation Specialist and Help Desk Support

    Jan 2009 - Nov 2011
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  Hospitality Management Systems

  Jan 2013 - Aug 2021

  Implementation Manager

  · In charge of company’s staff employment, salary and PTO· In control of billing to customers and also working with customers in regards to disputed invoices· Scheduling of all new installations with customers and staff from the point of ordering to post installation follow up· Coordinated 60 store, 700 terminal nationwide hardware and software rollout.· Maintained escalated help desk to tickets to ensure completion· Assist technicians with technical support with Windows OS, Windows Server OS, MICROS and Toast POS and all other general computer issues· Work one on one with customers via phone, on site and trade shows to ensure customer satisfaction Weniger anzeigen

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  Propio Language Services

  Aug 2021 - now

  Implementation Manager