Ian Walker

Experience

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  University of California, Santa Cruz

  Jun 2001 - Jun 2005

  IT Assistant/Programmer

  Supported over two hundred staff and faculty as well as developed campus-wide internet applications.

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  JAL Avionet USA

  Oct 2005 - Mar 2009

  Bilingual System Engineer

  * Provide bilingual (English/Japanese) technical support for over 1000 Japan Airlines users in Canada, and North and South America. * Researched and installed Linux-based, network monitoring solution for Japan Airlines American region. * Implemented region-wide "software push" technology allowing software and security updates to be automatically pushed to client computers. * Initiated research into Windows Vista compatibility and produced report for yearly IT meeting in Tokyo, Japan. * OS installation and configuration of Japan Airlines PC based systems (including Windows 2000/Office, LAN, server installation and setup). Show less

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  JAL Infotec

  Apr 2009 - Aug 2021

  System Engineer

  Currently:Infrastructure ATLAS Team Leader (2018-present) -- lead team tasked with improving efficiency and quality of infrastructure operations and processes* Spearheaded companywide adoption of Red Hat Ansible Core and Red Hat Ansible Tower automation platform.* Created system to automatically build and test standard operating environment virtual machine templates to be used by other engineers for system development.Previously:Senior System Engineer/Integrator + Developer (2011-2018) -- part of infrastructure team responsible for designing, building and maintaining IT infrastructure for Japan Airlines.* Key member of standardization team responsible for evaluating new software and creating company-wide standards and practices. Personally led standardization of Red Hat Enterprise Linux 6.4, Red Hat JBoss EAP and Red Hat Fuse.* Lead development of data migration solution to migrate passenger data off of legacy system to outside vendor.Developer (2009-2011) -- designed, developed, tested and managed applications for JALCOM, Japan Airlines’ mainframe (IBM z/10 running z/TPF) reservation system.* Key member of team responsible for implementing Secure Flight, the United States Transportation Security Administration’s requirement of sending key data for watch list screening.* Drastically improved processing time for a certain system maintenance process from 7 hours to about 1.5 hours through creation of an automated solution. Show less

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  Red Hat

  Aug 2021 - now

  Senior Technical Account Manager