Ephrym Aguila

Experience

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  ITCraft Systems Inc.

  Jun 2010 - Jan 2014

  Desktop Technical Support

  Desktop Technical duty• Basic configuration of Active Directory (AD) Microsoft for Windows Server domain networks and Open Database Connectivity (ODBC) to access any data from any application.• Installation and Configuration of Solar Machine application (Data Loader and CMYK)• Installation and troubleshooting all barcode scanner and printers inside the Manufacturing.• Basic knowledge of Cisco IP Phone configuration.• Provide technical assistance regarding software and hardware issues.• Monitor terminal servers for irregularities like virus infection, disk space issues.• Performs in-depth technical advisement and problem resolution on Windows OS and Microsoft application including License and non-licensed software.• Basic configuration of networking protocols and concepts such as TCP/IP addressing, and VLANS connected in all network device (computer, printers, audios, barcodes and projectors).• Serves as advanced level technical support person to non-technical administrators, staff, and to other IT professionals in the provision of all microcomputer technical support and services system wide. Show less

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  Active Invite Software Corporation

  Mar 2014 - Jun 2015

  Web Content Publisher

  Recently duty as Web Designer / Publisher• Writing and editing content on Juniper teamsite• Editing content, debugging code and re-designing web pages;• Updating websites / teamsite• Creating back up files• Solving code problems (HTML/CSS)• Testing the website to ensure it is working

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  Unison Computer System

  Jun 2015 - Aug 2016

  Desktop Support Engineer

  Recent duty as Desktop Support Engineer• Serves as advanced level technical support person to non-technical administrators, staff, and to other IT professionals in the provision of all microcomputer technical support and services system wide/companywide.• Configuration and installation of Wireless dongle (Linksys) , switches and routers• Provide technical assistance regarding software and hardware issues, including Microsoft and Apple OS• Setup and configure Apple and Android devices• Installation of CCTV network and Biometric user log-in device.• Monitor terminal servers for irregularities like virus infection, disk space issues.• Performs in-depth technical advisement and problem resolution on Windows OS and Microsoft application including license and non-licensed software.• Basic configuration of networking protocols and concepts such as TCP/IP addressing, and VLANS connected in all network device (Computer, Printers, IP Phones and Audio phones, Audios speaker, Barcodes and Projectors). Show less

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  Ideas Plus UAE

  Nov 2016 - Sept 2020

  IT Technician

  • Serves as an advanced level technical support person to non-technical administrators, staff, and other IT professionals in the provision of all microcomputer technical support and services system companywide.• Configuration of Active Directory (AD) Microsoft for Windows Server domain networks.• Basic configuration of networking protocols such as TCP/IP addresses, and VLANs.• Provide technical assistance regarding software and hardware issues, including Microsoft and Apple OS Duty as a Graphic Designer• Designing and implementing new features and functionality using CMS(WordPress).• Customizing layout page and plugin WordPress theme with the client request. • Implementing SEO in all webpages and tracking by Google Console and Google Analytics.• Editing photos and updating images using Adobe Photoshop(CS5). Show less

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  IPad POS Middle East

  Feb 2021 - Nov 2021

  Technical Support Specialist

  Maintain the Point of Sales hardware & software for iPad POS Middle East customers.Provide assistance and training to all restaurant staff on how to use Revel Systems (POS) https://revelsystems.com/ site which is Revel app software including VEND POS app.Installation/Troubleshooting of iPad settings and network setup of Receipt printers, router, and Access Point.Assist customer support by phone, WhatsApp, Email, and when necessary in person at the Customer site.Report any major customer issue to the Regional Manager in a timely manner. Show less

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  Axiom Technologies

  Jan 2022 - Feb 2023

  Senior Technical Support Engineer

  Axiom Technologies– Cityland 3, 105 V. A. Rufino St. Legaspi Village, Makati CityDeployed Company: Philip Morris International (PMFTC) – FPIP Santo Tomas Batangas Philippines• Provide 2nd level support for local IT devices Operation.• Performing Hardware Software Installation (understanding of deployment tools like SCCM and Intune)• Configuration of Windows Server, Azure, Microsoft application and Network issues• Monitor and Maintain VMware Workstation for testing other OS and requested software. • Analyse Helpdesk tickets (Service Now) and recommend customer, service improvements.• Maintain an inventory of all IT Asset Management and including IMDL• Gather, research, and communicate pricing on computer hardware and software with the contractors. Show less