Sonika Rai

Experience

• 

  Zara

  Aug 2017 - Jul 2020

  Customer Service Representative

  To provide information about the services and products, handle the customers complaints, process orders, Review and select the standard responses for answers and give perfect solution for them. To calculate the charges, process bills or payments, take orders from customers and record the details of customers content so that action can be taken in difficult situation.

• 

  McDonald's

  Sept 2017 - Nov 2017

  Crew Member

  Take orders from drive thru, Deal with different kind of customers, Deal with both cash and non cash transaction.

• 

  ACCO Brands

  Jun 2022 - Jul 2023

  Receptionist

  Handles incoming calls or inquiries from prospective customers or clients.Assists customers effectively by solving customer disputes.Provides customer additional information or explains service.Completes supporting paperwork and data entry as required.Creates and maintains service reports.

• 

  Unique Blowmoulding Inc.

  Jan 2023 - Feb 2024

  Machinist
• 

  Triple M Metal LP

  Oct 2023 - Dec 2024

  Office Administrator

  Operates weigh scale and accurately records weights into Meyer inventory management system inaccordance with operational policies and procedures.Conducts surveillance of yard operations from scale house in accordance with established guidelines and reports any and all issues arising from unauthorized personnel on or around the property.Provides exceptional customer service to members of the public, company drivers and/or third party brokers in accordance with prescribed policies, procedures and company values Show less