Corey Robinson

Experience

• 

  Enterprise Rent-A-Car

  Dec 2006 - May 2011

  Branch Manager

  ▪︎ Increasing SalesAs Branch Manager I identify the customer’s specific needs and budget in order to pair them with the option that works best. Whether offering Damage Waiver or upgrade into a more accommodating vehicle all increases sales for the branch. ▪︎ Implementing Marketing StrategyCreate robust marketing strategies for the branch and overseeing the implementation of those efforts. Strategies may have different goals, such as advertising new car fleet additions or promoting special holiday offers. The plan should also list which team member is responsible for each action item. Such as, meeting with the head of the dealership service department. Body shop owners and insurance agents were regularly visited in order to promote the business and to grow the fleet. ▪︎ Staff DevelopmentAs the leader and branch manager I effectively trained and developed the staff. This included showing staff different sales tactics through role playing that helped the team increase sales, training on computer software systems and advising staff members of any necessary safety protocols. As a result, I was directly responsible for multiple promotions of Assistant Managers and MTs to MAs. As the branch manager I was responsible for consistently coaching the team, giving constructive feedback to help individual improvement, sometimes through one on one performance meetings.▪︎ Resolving Customer IssuesAs the Branch Manager, I was authorized and encouraged to handle customer complaints and resolve issues that are beyond the scope of line level employees. This is a crucial component of leading the customer service charge. (as it can be the moment where a customer decides whether to rent from us in the future) Consistently maintained a more than exceptional ESQI score. ESQI is Enterprise Service Quality Index, customers are chosen at random by a third party and scores their experience through the third party. Show less

• 

  YP, The Real Yellow Pages®

  Jul 2011 - May 2012

  Sales Consultant
• 

  Waffle House, Inc.

  Apr 2012 - Apr 2019

  District Manager

  ▪︎ Waffle House is a fast food juggernaut, where I had the pleasure to learn servant-leadership. I was promoted to Unit Manager after a short stint in the Manager Trainee program. Fulton Industrial Boulevard was my first restaurant, where I was able to utilize my leadership skills to change the dynamics of the restaurant; Staffing, Food Cost, Payroll, Health Score all improved within 3 months. Recruiting, hiring, training, and developing a solid team is always the answer to creating high impact to any business. Customers are people and associates/staff are people! Take care of customers and your staff and the profits will follow. People follow leaders and they quit their bosses. ☆ Multi Unit Manager of (3) stores and (100) staff members at one time, including (3) General Managers☆ P&L statements, Weekly Reports, Audits, Commissary Audits, Cash Audits, Building Preparation Audits all were apart of attained skill set☆ Food Cost Controls, Health Inspections consistently above (90)☆ Managing Behaviors, Coaching designed to facilitate different people and the specific items that drive performance☆ Led highly competitive teams that always were hungry to win☆ Ongoing training of staff through, 1 on 1 development, organized meetings, following strict protocol to have desired results Show less

• 

  Better Homes and Gardens Real Estate Metro Brokers

  Oct 2019 - May 2024

  Licensed Real Estate Agent

  ▪︎ Successfully generated leads by cold calling, going door to door, business to business. Utilizing a thorough game plan to make the most of every minute in front of a potential client. ▪︎ Became decorated as one of the "Highest Producing Agents" due to being highly ambitious, self-motivated, self-starter, intriguingly organized. Sought out the best Agents in the office to teach me by offering them lunch, free assistance in exchange for their knowledge.▪︎ With this knowledge I was able to build a warm lead pipeline that began producing results as I would organize those leads in my CRM. Leaving detailed notes of every conversation enabled me to stay abreast with the level of conversation that needs to be addressed the following call.▪︎ Attorneys, Inspectors, Mortgage Lenders, Selling-agents, Contractors, were all a daily part of building relationships to increase the confidence in my expertise as an agent. Developing these relationships are crucial to closings. The average closing takes 28-30 days.▪︎Began the online course and continued to learn until I passed the RELE exam with flying colors. Show less

• 

  Stanton Optical

  Sept 2021 - now

  Promoted to the largest store in the Region after displaying high competency in, recruiting, training, developing a team that operates on a high level as it relates to...Sales, greeting customers with an high level of energy. instituting a great attitude in every transaction; leaving the customer with a positive lasting experience.Consistently performing higher than sales goals. Coaching and holding educational meetings that increases the teams IQ as it relates to customer service, exams, product knowledge, minimizing expenses... Show less

  • General Manager

    Sept 2021 - now

  • General Manager

    Sept 2021 - now