Kim Top

Experience

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  Kea Campers

  Aug 2009 - Dec 2010

  Customer Service Representative
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  Kaplan International Languages

  Nov 2011 - Jul 2012

  • Manager Student Services Desk & UPS Coordinator

    Feb 2012 - Jul 2012

  • Student Services Officer & Under 18's Coordinator

    Nov 2011 - Feb 2012
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  StudentStay

  Sept 2012 - Jul 2015

  - Responsible for the daily operations- Part of the team that helped with the implementation of student campuses in Leeuwarden - certified with the Breeam certificate (sustainability) - Responsible for organizing the reservations, customers service, check-in and check-out flows for international student housing in Leeuwarden, Emmen and Meppel for +400 students per semester.- Designed and implemented an automated reservation system for International student housing.- Implemented Exact online for Book keeping, Expense Management and Purchase to Pay.Related technology: Exact

  • General Manager

    Aug 2014 - Jul 2015

  • International Reservations Coordinator

    Sept 2012 - Aug 2014
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  The Student Hotel (now The Social Hub)

  Jul 2015 - Aug 2016

  Team Lead Reservations
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  Greenpeace

  Sept 2016 - Dec 2016

  Assistant to the Mobilization Department
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  Artsen zonder Grenzen (Médecins Sans Frontières, Nederland)

  Feb 2017 - Jan 2023

  Part of the Project Manager Pool reporting to the Project Management Office (PMO).Incident Reporting & Management - Nov 22 - Jan 23Responsible for the first phase of the project: 'what is' phase, including surveys and in depth interviews with stakeholders. Result: input for the second phase: 'what if'Project methdology: Design thinkingClimate Smart III - May 22 - Nov 22Responsible for:- Helping the organization to reduce its environmental impact by defining, coordinating and implementing project management methods and tools- Assisting with movement - wide ; carbon accounting, catalytic finance, climate mitigation and capacity building to be on time within scope and budgetOnboarding Global Positions - Jan 22 - May 22Responsible for:- Leading a research project to understand what policies, procedures and processes need to be adapted in able to facilitate remote working outside of the Netherlands- Outcome: a set of 5 high level recommendations for the organization to implementMigration to a new Learning platform (Tembo) - July 21 - Dec 21Responsible for:- Designing and leading the migration process and coordination of 77 learning courses from the Moodle platform to the Totara platform- Related technology: TotaraTravel Optimization & Harmonization - Nov 19 - Jun 21Responsible for:- Conducting a tender for a travel management company - Negotiating a contract with a travel management company (9 Doctors Without Borders entities)- Implementation of a new travel program, including an updated staff travel policy, an online booking tool and a business travel account for travel expenditures (4 Doctors Without Borders entities)- Related technology: KDS Neo Show less

  • Project & Change Manager

    Nov 2019 - Jan 2023

  • Secretary of the Works Council

    Sept 2019 - Jun 2021

  • Exflow Trainer and Support

    May 2019 - Nov 2019

  • ERP implementation UAT Lead

    Mar 2019 - May 2019

  • ERP Implementation Super User for Operations

    Apr 2018 - Mar 2019

  • Assistant Operations

    Sept 2017 - Apr 2018

  • Assistant to the Director Projects, Resources & Organisation

    Feb 2017 - Sept 2017
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  Rijksdienst voor Identiteitsgegevens (RvIG)

  Feb 2023 - now

  Manager Proces en Systeemkwaliteit