Deep Enrich
Monish K.
Desktop Support Engineer
Gurugram, Haryana, India
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About me
Technical Support Engineer at VMware
Education
Graphic Era Deemed to be University
2010 - 2014Bachelor of Technology (B.Tech.) Artificial Intelligence
Experience
Pantel
Sept 2016 - Apr 2017Desktop Support EngineerWorked as a customer care representative for US outbound processing
CMS IT Services
Aug 2017 - Nov 2017Assistant trainee engineerIT Support for Clients
Teleperformance
Nov 2017 - May 2019Control DeskITSM, Incident Management , Outlook , Windows and Network Troubleshooting
Microsoft
May 2019 - Mar 2021Senior Technical Advisor
VMware
Jun 2021 - nowMobile Device Management for different platform like Windows, Android , iOS and MacOS.
Senior Technical Support Engineer
Aug 2023 - nowTechnical Support Engineer
Jun 2021 - Aug 2023
Licenses & Certifications
- View certificate
Advanced Certificate in DevOps
Executive & Professional Education, School of Computer Science, Carnegie Mellon UniversityJul 2024
Microsoft Certified Solutions Expert (MCSE)
MicrosoftFeb 2020- View certificate
Creating Positive Conversations with Challenging Customers
LinkedInAug 2020 - View certificate
Customer Service: Problem Solving and Troubleshooting
LinkedInAug 2020 - View certificate
Customer Service: Serving Customers Through Chat and Text
LinkedInAug 2020 - View certificate
Customer Service: Call Control Strategies
LinkedInAug 2020 - View certificate
Building Rapport with Customers
LinkedInAug 2020 Microsoft Certified Solutions Associate (MCSA)
MicrosoftFeb 2020- View certificate
De-Escalating Intense Situations
LinkedInAug 2020 - View certificate
Become a Customer Service Specialist
LinkedInAug 2020 - View certificate
Customer Service Foundations
LinkedInAug 2020 - View certificate
Customer Service: Handling Abusive Customers
LinkedInAug 2020 - View certificate
VMware Certified Professional - Digital Workspace 2023
VMwareFeb 2023
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