Iolanda Saló

Experience

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  COCAT (Coordinadora d'organitzadors de camps de treball internacionals de Catalunya)

  Jun 2012 - Jul 2012

  Volunteer worker in a rehab center (workcamp)

  Maintenance of the rehabilitation center Preserving the propriety Gardening Painting

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  Hotel Colonial (Grupo Gargallo)

  Aug 2012 - Sept 2012

  Front Desk Assistant Intern

  As the very first experience in such a short period I had worked there, I am satisfied of it since within one month I saw how does the management of a hotel work in order to satisfy guests' needs, wants and wishes and to manage and solve any raising issue with them in different situations.

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  Derby Hotels Collection

  Jun 2013 - Aug 2013

  Front Desk Assistant Intern

  - Perform all check-in and check-out tasks and guest registration- Manage online and phone reservations- Inform customers about payment methods and verify their credit card data- Provide information about hotel, available rooms, rates and amenities- Respond to clients’ complaints in a timely manner- Liaise with the housekeeping to ensure all rooms are ready to accommodate guests’ needs

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  Eurostars Grand Central (Hotusa Hotels)

  Feb 2014 - Jun 2014

  Assistant Housekeeping Manager

  - Supervision of room attendants’ work to maintain high safety and cleanliness standards, VIP entries prioritization, laundry cost control management and inventory stock.

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  Hilton Worldwide

  Sept 2015 - Jun 2016

  - Shadowed the Purchasing Manager. - My principal task involved controlling costs on a daily basis, mainly of the food and beverage products with Birchstreet software system (computer receiving method), as well as drafting Excel performance data reports. - Worked with external stakeholders to control all daily stock was delivered correctly and on time.- Assisted the Head Operations Manager with problem-solving strategies for a performance follow up to reduce F&B costs and operational improvements, and participated in some management meetings to deliver findings. Show less

  • Business Analyst (Purchasing department) Trainee

    Jan 2016 - Jun 2016

  • Food & Beverage (Banquet Server) Trainee

    Sept 2015 - Dec 2015
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  Hotel Ciutadella Barcelona

  Aug 2016 - Oct 2016

  Front-Office Agent

  - Perform all check-in and check-out tasks and guest registration- Manage online and phone reservations- Inform customers about payment methods and verify their credit card data- Provide information about our hotel, available rooms, rates and amenities- Respond to clients’ complaints in a timely and professional manner- Liaise with the housekeeping department to ensure all rooms are ready to accommodate guests’ needs- Confirm group reservations and arrange personalised services for VIP customers and event attendees- Upsell additional facilities and services, when appropriate- Maintain updated records of bookings and payments Show less

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  Reset Priority

  Mar 2017 - Jul 2017

  Community Manager Intern

  - Set and implement social media campaigns aligned with marketing strategies and manage web and mobile tool platforms to schedule and organize content delivered across networks. - Run e-mail marketing campaigns, manage e-mail databases and create and launch weekly newsletters. - Research industry trends to create and publish relevant blog content using digital word processing and publishing platforms. - Management of design software to create and organise visual content with Adobe Photoshop and InDesign. - Event Marketing project: Development and organisation of a sustainability-conscious fashion offline pop-up store with the aim of showcasing online products closer to the public to increase brand image and revenues. Communication between participating national and international online brands and sponsors, advertising and promoting the event online and client delivery service.- Assist the founder for the next season SS18 campaign photoshoot Show less

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  PIMEC

  Jan 2018 - Apr 2018

  Consultancy Project Coordinator

  - Consultancy projects coordination. - Associates liaising in order to identify and define project requirements, scope and objectives, and clients and internal teams’ collaboration to deliver results on deadlines.- Reports/statistics writing and surveys carried out for progress evaluation. Associates databases management.- Social networks management, content writing, calendar scheduling. Website editing and reporting.- Coordination of meetings with associates, masterclasses, networking events, administration entities, etc. Show less

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  Hostmaker

  Apr 2018 - Oct 2019

  - Responsible of IBERIA region (Barcelona, Madrid, Lisbon) and London support. - Managed a team of 3 and organised their monthly schedule. - Kept seamless communication flow through different channels such us Airbnb, Booking.com, Homeaway, Spotahome, TripAdvisor, etc.- Liaise with multiple teams across the business, specially Reservations, in order to resolve issues and coordinate best practices to provide an outstanding service to guests. - Participate in meetings with tech leads and report issues/solutions in order to improve the automation process and increase nº of bookings. - New team members training and guidance.Skill set: Asana, Front, Bookingsync, Slack, Excel, Backend and Scheduling software. Show less - Managed UK maintenance/logistics operations remotely. - Expert in multi-task prioritisation, tackled an average of 60-80 tasks a day.- Managed and organised the daily schedule of "Rescue Runners" (handyman), Housekeeping and Drivers team. - Kept close contact with property owners and stakeholders, both by phone and e-mail. Wrote highly technical related content. - Escalated complex maintenance operations along with Account Managers. - Became a Senior in Operations, trained and allocated tasks to new team members. Show less

  • Customer Experience Executive IBERIA

    Oct 2018 - Oct 2019

  • Operations Associate UK

    Apr 2018 - Oct 2018
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  Honeypot.io

  Mar 2020 - Dec 2020

  Business Development Manager

  Honeypot is Europe's leader tech job platform, helping developers find the job they love, and companies find highly skilled candidates they are searching for.Working fully remote for the Spanish, German and remote markets, I have gained experience specifically in revenue-focused areas such as new business development, sales, company-wide process improvements and internationalization.Some of my key achievements: - Working on creating a new business model from scratch- Developing new growth business strategies- Closing long-lasting business partnerships in the B2B area - Acquiring first remote international accounts Show less

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  Finboot

  Jan 2021 - Jan 2022

  Business Development Manager

  - Helping enterprises accelerate their digital transformation and innovation strategies by implementing new emerging technologies.- Optimizing enterprises daily basic operations by scoping new technological solutions and improving supply chain traceability and transparency. - Delivering cost efficiencies and facilitating the implementation of sustainability requirements and circular economy practices using blockchain technology. Our vision at Finboot is to provide technology foundations, powered by blockchain to deliver evidence-based sustainable industries of tomorrow. We believe in the Social Development Goals and are committed to using our technology skills and experience to enable broad adoption. Show less

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  Studydrive

  Jan 2022 - Oct 2024

  - Lead the design of a new revenue model based on a Premium subscription for students which increased significantly the % of MAUs and sales revenue.- In charge of integrating and designing a gamification system for students to increase engagement and productivity.- Collaborated in the recruitment process for senior product designers. - Conducted exploratory user research, problem framing and insight discovery for new market expansion initiatives.- Participated in a product discovery identifying areas for improving first-time user experience and facilitated workshops to prioritise design initiatives.

  • Product Designer

    Apr 2023 - Oct 2024

  • Junior Product Designer

    Jan 2022 - Mar 2023
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  Buycycle.

  Sept 2024 - now

  UX Designer