Aaron Dobrianski

Experience

• 

  Swinton Insurance

  Aug 2009 - Apr 2010

  Insurance Advisor

  Duties include - Talking with customers and identifying their demands and needs then finding suitable insurance to match their chosen product. At Swinton I worked with a panel of insurers providing car, home, travel and personal insurance. This was done both face to face and over the telephone. While working at Swinton Insurance I achieved full FSA accreditation.

• 

  Thomas Cook

  Apr 2010 - Oct 2011

  Overseas Representitive

  Duties Include - I was responsible for looking after groups of clients on package holidays at resorts around the world. My main priority was to ensure that my clients enjoyed their holiday and that everything ran as smoothly as possible for them. As the public face of the tour operator, I had to create an excellent first impression and continue to provide outstanding customer service to clients throughout the duration of their stay. My role involved hosting welcome meetings, handling complaints and resolving problems as they arise. I was also responsible for selling excursions and additional services, such as car hire, as well as working closely with suppliers to make sure they met brand standard. Another key part of this role was ensuring that the resort’s met the company health and safety standards. I have worked in Cuba, India and Greece with Thomas Cook. Show less

• 

  Barclays UK

  Jan 2012 - Jul 2017

  Personal Banker

  Duties include - Delivering innovative tailored solutions and services by listening to our customers and providing expert advice that will help them through some of the most important moments of their lives. I became an expert on personal loans, life insurance, home insurance and account opening. I have a passion for providing great customer experiences and a proven track record in giving an excellent customer service.

• 

  Barclays Corporate Banking

  Jul 2017 - Aug 2018

  Relationship Support Manager - Large Corporate Team

  Duties include – Managing a portfolio of Large Corporate clients, sales research and client acquisition. I work with clients that have diverse needs and work alongside various business partners to provide tailored solutions including Cash Management, Financing, Risk and Trade Solutions as well as Digital Banking Services. By doing this I am able to build strong relationships with key stakeholders across the business. It is also my job to identify opportunities to improve our products, processes and service to our clients. Show less

• 

  Lloyds Banking Group

  Mar 2019 - Nov 2022

  Working with a range of products and services offered by HSDL including ISA's, Self-Invested Personal Pensions and Online Investment Accounts, across multiple Lloyds Banking Group Brands. I focus on designing technology driven solutions to meet the unique and rapidly changing needs of the banking market. I do this by working in a small team using Agile methods such as Scrum and Kanban. Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers’ choosing.

  • Senior Stockbroking Operational Specialist

    Jan 2022 - Nov 2022

  • Business Analyst & Cash Management SME - Group Transformation Lab

    Aug 2019 - Jan 2022

  • SME - Cash Management

    Mar 2019 - Jan 2022
• 

  Halifax Share Dealing Limited

  Nov 2022 - now

  Stockbroking Transfers Technical Specialist

  In-depth technical knowledge of the transfers processes & controls across both manual and electronic systems and how they interact alongside other teams BAU processes.I provide coaching, support, and direction to enhance, improve and reinforce the technical ability of colleagues across the Asset Transfers area within Halifax Share Dealing Limited business.Also provide technical oversight to the team to ensure the best possible customer experience, on all transfers in and out of the HSDL platform. Providing guidance on asset settlement across our custodian platforms and ensuring transfers are processed as quickly as possible to deliver an outstanding customer experience. Show less