Tamer ElMallah

Experience

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  EGYPTION AIR Forces

  Jan 2000 - Dec 2001

  Temporary officer Microwave network

  Temporary Officer in AIR FORCES' MICROWAVE NETWORK - Calibration and Maintenance of Microwave Digital Radios ROCKWELL & ALECATEL. - Maintenance of Microwave Digital Multiplexers (MDX-3003).

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  Siemens Enterprise Communications

  Jan 2002 - Aug 2002

  Support Engineer

  - Maintenance, configuring of Fujitsu Siemens personal computers and laptops- Installation and configuration of HICOM 150- Configuring and maintaining HICOM 300 systems

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  Orascom Technology Solutions

  Sept 2002 - Dec 2005

  Senior Network support Engineer

  Installation, configuration and support of enterprise voice and data equipments (Nortel, AVAYA and Cisco)- Installation of AVAYA and Nortel CS with voice messaging and interfaces to Call account and PMS

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  Orascom Telecom

  Jan 2005 - Dec 2007

  Infrastructure Voice/Data consultant

  Design a robust voice and data systems for the company at large, across Iraq. Also tasked with designing and implementing modern call centre to enhance IRAQNA's communication with is customers.Plan and manage the call center integration project.Developing detailed scope of work and managing and controlling the scopeDeveloping the project schedule plan.Managing resource allocation and assignments.Controlling and monitoring the project execution phase through review meetings, progress reports and KPI.Design and implement network architecture (including hardware and software, site locations, and integration of technologies), and systems.Working close with top management to identify their needs and propose solutions and road maps for both voice and data networks.Work with other engineers, systems analysts, programmers, technicians and top-level managers in the design, testing and evaluation of systems.Managing and planning for required technical courses covering the areas of voice/call center, LAN/WAN and Security Achievements:Project and delivery manager for following projects in IRAQNA IVR implementation project for IRAQNA in Baghdad.Designing and developing voice network.Convergence project from TDM telephony to IP telephony systems.IP contact center with multimedia support and quality monitoring and recording solution.Building business cases supporting company expansions' for Voice, data and security systems.Video conferencing solution for board rooms and desktop users using TANDBERG technology. Show less

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  Zain Iraq

  Jan 2008 - Sept 2008

  System Integration Project Manager

  - Plan, Manage and direct the execution of Voice systems and call center integration project.

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  Ericsson

  Nov 2008 - now

  Drives large and complex professional services engagements with Ericsson’s customers. Overall responsible of:- Overall solution;- Overall cost estimation- Delivery model In the delivery phase, I head the delivery until the complete fulfillment of the contract, ensuring continuity from the pre-sales to the delivery. I actively seek to improve the top and bottom lines with due consideration to Customer satisfaction and Ericsson’s business objectives.In addition; - Build a strong customer relationship at the C-level.- Able to catch and drive up-sales opportunities.- Coach and support subordinates for professional growth, and identify and recognize their talents.- Support in asset and organizational set-up and growth, delivery methodology fine-tuning as well as harvesting the best practices from the program's drives. Show less Head of operations and projects/programs delivery, till the complete fulfillment of the contract, ensuring the continuity from the pre-sales to the delivery, actively seeking to improve top and bottom lines with due consideration to customer satisfaction and Ericsson’s business objectives. Building up the program team to handle BSS transformation program including CS/ECM/EMM/EMA over 21 Opco. Build the overall program governance, delivery model, WoW and escalation process. Integrate all program streams ensuring efficiency and assets re-use. Managing the program operations through business analysis and demand management.  Managing transitions and preparing for the realization of expected benefits.  Forecasting program needs based on the delivery strategy, targets and GCU strategy. Implement a new delivery model promoting efficiency and standardization leveraging on scale of economics. Show less  Acts as sole CFR for all customer CSI opportunities.  Manage customer and stakeholder relations and expectations. Clarify program strategy and expectations to stakeholders. Secure Governance structure throughout involved organizations. Define and detail program objectives, program plan and structure Identify business leads and manage business development. Identify and communicate quick wins Monitor and track program progress, performance and business alignment Monitor and track benefits realization and KPI’s Show less Customer Project manager OSS/BSSJob Description:- Ensures that a contract for products and/or services is fulfilled to the satisfaction of a customer. - Ensure that a contract between Ericsson and an external customer for delivery of products and/or services is fulfilled.- Provide leads for add on sales and participate in pre-sales activities.- Financial responsibility for managing the customer project as well as responsibility for the customer relationship.- Acts as CFR (Contract fulfillment responsible)in projects life cycle- Plan, execute and monitor customer projects from initiation to conclusion. - Planning the scope, time, budget, risk, resources, communication, quality and value, managing the execution and change control. Show less

  • Program Director

    Feb 2016 - now

  • Program Head - CSI Operations RMEA

    Jun 2013 - Jan 2016

  • Program Manager

    Jul 2012 - May 2013

  • Senior Project manager

    Nov 2008 - Jul 2012