Abdulrahman Almulhim

Experience

• 

  Saudi Irrigation Organization | المؤسسة العامة للري

  Jun 2015 - Aug 2015

  Coop Trainee
• 

  MOHAMMED AL RASHID COMPANY (MARCO)

  Jan 2021 - Dec 2021

  IT Specialist

  - Offer technical support to company staff and troubleshoot computer problems.- Handling the software and the hardware.- Review diagnostics and assess the functionality and efficiency of systems.- Monitor security certificates and company compliance of requirements.- Prepare the RFQs including all the terms and conditions then publish to all selected external providers or suppliers from procurement database.- Add and edit users on the Active Directory.

• 

  Al Jabr Holding | الجبر القابضة

  Dec 2021 - Jul 2024

  Technical Support Specialist

  - Support the end users with basic/advanced technical support for hardware, peripherals, networking, and software.- Providing technical support in a variety of ways, including phone calls, remote access (SCCM), and on-site support.- Documented all IT inventory details when deploying or sending someone else for repair. Analyze user system issues by creating detailed Incident Reports on issues, and escalate to Tier 3 technical support if necessary.- Administrator within the Managed Print Service (MPS) framework establishment ofemployee pin codes, printer deployment, efficient ticket production, and technicalsupport requisitions within the Managed Print Service (MPS) framework.- From initiating purchase requests (PR) to precise supplier collaboration ensuring timely and efficient execution. Show less

• 

  Halliburton

  Jul 2024 - now

  IT Desktop Analyst

  - Support end users with basic/advanced technical support for hardware, peripherals, networking, and software.- Documented all IT inventory details.- Analyze user system issues by creating detailed Incident Reports on issues, and escalate to Tier 3 technical support if necessary.- Using ServiceNow to monitor all company asset and tickets.- Using Active Directory to manage the users effectively.