Abdulrahman Almulhim

Abdulrahman Almulhim

Coop Trainee

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location of Abdulrahman AlmulhimDammam, Eastern, Saudi Arabia

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  • Timeline

  • About me

    Desktop Analyst | IT Specialist | System Administrator

  • Education

    • Al-Imam Muhammad Ibn Saud Islamic University

      2011 - 2016
      Bachelor's degree Computer Science 4.03 out of 5
  • Experience

    • Saudi Irrigation Organization | المؤسسة العامة للري

      Jun 2015 - Aug 2015
      Coop Trainee
    • MOHAMMED AL RASHID COMPANY (MARCO)

      Jan 2021 - Dec 2021
      IT Specialist

      - Offer technical support to company staff and troubleshoot computer problems.- Handling the software and the hardware.- Review diagnostics and assess the functionality and efficiency of systems.- Monitor security certificates and company compliance of requirements.- Prepare the RFQs including all the terms and conditions then publish to all selected external providers or suppliers from procurement database.- Add and edit users on the Active Directory.

    • Al Jabr Holding | الجبر القابضة

      Dec 2021 - Jul 2024
      Technical Support Specialist

      - Support the end users with basic/advanced technical support for hardware, peripherals, networking, and software.- Providing technical support in a variety of ways, including phone calls, remote access (SCCM), and on-site support.- Documented all IT inventory details when deploying or sending someone else for repair. Analyze user system issues by creating detailed Incident Reports on issues, and escalate to Tier 3 technical support if necessary.- Administrator within the Managed Print Service (MPS) framework establishment ofemployee pin codes, printer deployment, efficient ticket production, and technicalsupport requisitions within the Managed Print Service (MPS) framework.- From initiating purchase requests (PR) to precise supplier collaboration ensuring timely and efficient execution. Show less

    • Halliburton

      Jul 2024 - now
      IT Desktop Analyst

      - Support end users with basic/advanced technical support for hardware, peripherals, networking, and software.- Documented all IT inventory details.- Analyze user system issues by creating detailed Incident Reports on issues, and escalate to Tier 3 technical support if necessary.- Using ServiceNow to monitor all company asset and tickets.- Using Active Directory to manage the users effectively.

  • Licenses & Certifications

    • Professional Accreditation

      Saudi Council of Engineers
      Jul 2021
    • Standardized Test of English Proficiency (STEP) 80/100

      Qiyas | National Center for Assessment
      Mar 2024
    • Python Programming Course

      Ministry of Communications and Information Technology of Saudi Arabia
      Dec 2021