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Debbie Fortuna

Debbie Fortuna

Merchant Administrative Representative

Followers of Debbie Fortuna727 followers
location of Debbie FortunaBurbank, California, United States

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  • Timeline

  • About me

    Senior Product Support Representative | Fintech | Technical Support | Compliance Management

  • Education

    • Unversity of Massachusetts

      2017 - 2024
      Bachelor’s Degree Developmental and Child Psychology 3.2 GPA

    • Clark University

      2000 - 2001
      Certification Microsoft Networking

      Activities and Societies: I created a mock network for Microsoft 2000 as well as troubleshot hardware issues.

  • Experience

    • Thrive Payments

      Apr 2013 - Feb 2015
      Merchant Administrative Representative

      Reconciled investments for high-net-worth clients, ensuring financial compliance and following all company procedures.

    • Atlantic Trust - Client

      Nov 2015 - Oct 2016
      Operations Analyst - Contractor

      Led team by supervising compliance and reconciling investments for wealthy clients in accordance with company procedures.

    • ICE

      Sept 2017 - Sept 2023
      Senior Operations Specialist

      Supported clients of a professional and non-professional stock trading company offering a suite of market charting products and SaaS. Handled 50+ frontline calls daily and resolved customer issues using JIRA, Salesforce, ServiceNow, and Bomgar. Trained cross-departmental staff to resolve conflicts and provide first-class customer support.

    • FIS

      Feb 2024 - now
      Senior Product Support Representative

      ECM

  • Licenses & Certifications

    • Financial Information Associate (FIA)

      FISD
      Sept 2020

    • Microsoft Certified Professional

      Microsoft
      Jun 2000