Cari Colmenares

Experience

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  Hilton

  Mar 2000 - Jul 2002

  Reception Supervisor

  • Managed daily reception operation. • Assured high level of service of the reception area at all the times.• Supervised room reservations, account queries and cashier operations.• In charge of large international events and meetings, designated VIP guest representative. • Took appropriate actions regarding complaints.• Trained staff, acted as on the job supervisor, conducted performance reviews and feedback.• Supervised night shift, conducted audits and reported status.

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  Ashling Hotel Dublin

  May 2003 - Jul 2003

  Receptionist

  • Registered hotel guests, provided customer assistance, assisted with sales, cashiering, and preparing reports.• Assisted customers with booking. • Checked guests in/out of hotel.

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  Cafe Sol

  Aug 2003 - Feb 2012

  Store Manager
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  Dalicia Cadaques

  Jul 2012 - Oct 2012

  Assistant Shop Manager

  • Managed customer cash, credit and debit card transactions.• Set up and arranged marketing displays. • Restocked items and completed regular inventory for reorder. • Organized the stock room. • Received and restocked deliveries and unpacked, re-shelved and stored new merchandise. • Cleaned and organized the shop.

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  Baxter & Greene

  Mar 2013 - Jun 2013

  Cashier

  • Managed cash, credit and debit card transactions.• Responsible for resolution of customer queries.• Ensured highest level of customer service.

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  Web Reservations International/Hostelworld.com

  Jun 2013 - Aug 2014

  Account Executive for Spain, Latin America & Caribbean Islands.

  • Managing the existing accounts in my region.• Liaising with my clients daily and maintaining good relationships.• Looking for new leads to generate new accounts that I then manage.• Carrying out administrative tasks relevant to my accounts.• Covering for colleagues’ accounts when needed.• Translating presentations, templates and letters to foreign clients.• Detecting bugs in the system and reporting them to the technical department.• Working with the Customer Service Team to resolve customer queries satisfactorily.• Regularly assessing the quality of online content to ensure that photos and descriptions are of a high standard and accurate both in English and Spanish.• Checking and approving any changes made by the property to their online content.• Monitoring properties on a regular basis to ensure they are delivering a high standard of customer care and quality, monitor ratings and reviews.• Dealing with any issues, approving hostel owner responses to reviews and, when necessary, deactivating properties. Show less

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  Yahoo

  Aug 2014 - May 2016

  August 2014 – May 2016. Customer Care Specialist, Yahoo!. Dublin.

  • Providing first level customer care support through email and phone in USA, EMEA and LATAM for multiple products and markets.• Ensuring responses exceeded established metrics on response time, quality and customer satisfaction.• Handling abuse moderation, impersonation and fraud queries and escalating to Legal department when required.• Working with engineers and product support team to provide feedback, enhancements suggestions and ensure product- and help pages where updated.• Answering billing queries on Yahoo! Fantasy Sport.• Dealing with charging, refunding, cancellation and escalation to technical support of premium products such as Yahoo Mail Plus/Ad Free mail.• Handling customer complaints and directed them to appropriate department. Show less

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  Salesforce

  Jun 2016 - Jan 2018

  Global Success Agent Analyst (Tier 1)| Salesforce Technical Support

  Handling incoming calls from customers who use Salesforce’s technology products in the English and Spanish speaking markets involving current Salesforce products such as CRM, Marketing Cloud, Pardot, and CPQ. • Providing translations for Spanish cases handled by all technical support groups • Tracking, managing and resolving daily support requests, issues, and dealing with the administrative needs of users to keep pace with rapidly changing program operations and procedures. • Creating cases in the system and dispatching them to the appropriate technical support team.In addition to these core responsibilities I am the first point of contact for the Mission Critical Support (MCS), this involves looking after top customers and dealing with their queries in a timely matter. • Facilitating and maintaining positive relationships with MCS teams, customers, and partners • Monitoring critical cases with higher severity 2/1 and meeting SLA • Monitoring reports and creating alerts if needed. Show less

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  Michael Kors

  Jul 2018 - Jul 2019

  Customer Order Management Representative- Scandinavian Market
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  ViCentra

  Jul 2019 - now

  • Regulatory Affairs Associate - Salesforce Admin

    Apr 2020 - now

  • Regulatory Affairs Assistant

    Jul 2019 - now