Wendy J.

Experience

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  EDS

  Oct 1997 - Jun 1999

  Business Analyst

  Software support analyst. Supported customers with their computer problems and questions. Solved software related questions and problems.

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  Small Business Support

  Apr 2014 - Jul 2018

  Bookkeeper

  Supporting Small Businesses using Quickbooks and Microsoft office. Part-time bookkeeper for retail furniture store. Processed purchase orders with Quickbooks online. Balanced monthly credit card statements to ensure proper inventory tracking.

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  Maximum Athletics

  Jul 2018 - Jul 2020

  Office Manager

  Responsible to assist the Owner and Gym Manager in leading and mentoring a team to deliver five-star customer service and ensure a gleaming facility. Accomplishments:• Established paperless registration process resulting in quick and easy registration and decreasing manual errors in registration process.• Promoted “100% Satisfaction Guarantee” to potential one-time trial class students to fully enrolled students – through website promotion and direct promotion with potential customers.• Designed an improved system for checking in and checking out children for events to streamline process while increasing security for children.• Recorded all daily tasks developing a Front Desk Associate Manual and Check List - ensuring all responsibilities are completed with consistency, accuracy and efficiency.• Redesigned website for ease of use and drastically improving google search engine for new customers.• Set up Google Business Account to promote programs with increased visibility to the local market.• Set up target marketing programs utilizing Facebook and Yelp.Responsibilities: • Supervise Front Desk Associates – with onsite training, mentoring and developing employees• Deliver five-star customer service and maintain a gleaming facility.• Point of Contact for all Web registrations through prompt email communication and direct communication with customers.• Guided enrollment process for over 1,000 students. Ensuring each student is properly place in appropriate class and level maintaining a monthly retention rate of 97%.• Responsible for monthly billing to ensure all accounts are current.• Utilize JackRabbit Technologies for class management, enrollment, scheduling, events, birthday parties, and billing. Show less

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  Boss Chiropractic

  Jul 2020 - Aug 2022

  Office Manager
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  Shrieve

  Aug 2022 - now

  Accounts Payable Analyst