Tim Perdue

Experience

• 

  Datatel

  Nov 1997 - Jan 2012

  Promoted to Director of IT with responsibility for the entire IT organization for Datatel with a staff of 35 and $11 million operational and capital budget. Responsible for service desk, networking and storage, telecommunications, security, application development and product development infrastructure.• Increased end user satisfaction with IT by increasing accountability, teamwork and enterprise project management.• Introduced metrics to run IT organization.• Tightened IT controls which led to a 100% clean IT audit.• Member of Integration Management Office for Datatel and SunGard Higher Education merger which closed in January of 2012. Worked with Deloitte and Bain & Company team to consolidate data and perform due diligence. Developed and executed IT plan for integration. Show less • Managed internal application development team.• Implemented numerous improvements from administering the Datatel Scholarship Program to automating financial reporting.• Led upgrade of Epicor ERP and implemented numerous add-ons including revenue recognition, AR collections and workflow. Also implemented the Epicor budgeting module which replace spreadsheet based solution.• Implemented Epicor CRM which replaced a custom Lotus Notes customer database.• Led IT Governance effort and worked with cross divisional team in managing demand for IT work, optimizing IT project portfolio, tracking software changes and executing and monitoring projects.• Team was successful in shifting project portfolio toward growth and transformational projects and reducing run or "keep the lights on" work. We improved the ratio to about 70% run and 30% growth/transformational in terms of work.• Leveraged background in financial management and produced zero-based, multi-million dollar operating and capital budgets for IT for the first time.• Two-time Winner of President Council Award which was given to the top performers at company. Show less

  • Director of Information Technology

    Jun 2011 - Jan 2012

  • Senior Manager, Information Technology

    Nov 1997 - Jun 2011
• 

  Ellucian (Fairfax, VA)

  Jan 2012 - Oct 2014

  Director, Information Technology

  As a senior member of the IT leadership team, primary role was building relationships with business partners from all parts of the company and align our projects with their strategic goals and objectives.• Executed aggressive move of corporate applications to the cloud. Implemented Okta as our cloud based single sign-on platform and currently migrating applications one by one.• Implemented Salesforce.com including the Sales and Service Clouds, Partner Portal, Communities (Customer Portal), Salesforce1 (mobile) and a dozen cloud and on-premises integrations.• IT lead for acquisition of CampusIT based in Dublin, Ireland. Managed IT team responsible for the integration of enterprise applications including CRM, financial systems, business intelligence and infrastructure.• Led BI and data warehouse initiative and selected and implemented Tableau, a BI visualizations platform, for business.• Transforming IT Service Desk with the goal of becoming a world class global support organization. Team is responsible for internal help desk and technical engineering support for employees in North America, Latin America, UK, Middle East, Africa and Asia-Pacific. Approximately half of our employees are remote workers.• Led the IT Project Management Office and successfully delivered more than 100 projects using the Microsoft Project Server stack.• Co-leader of IT integration for $1.8 billion merger between Datatel and SunGard Higher Education (resulted in creation of Ellucian). Multi-year project included due diligence, integration planning and day-one and end-state systems architecture. The project included the consolidation of all major enterprise applications including financials systems, CRM, LMS, customer portals, etc.• Delivered session at Dreamforce 2013 on new Communities functionality in Salesforce.com which Ellucian implemented as our customer portal for more than 30,000 clients. Show less

• 

  Salesforce

  Nov 2014 - now

  • Director, Regional Success Architect

    Jun 2016 - now

  • Customer Success Director

    Nov 2014 - Jun 2016