Ryan Cronin

Ryan Cronin

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  • Timeline

  • About me

    Executive General Manager at Waterway Carwash | Coaching, Customer Service, Leadership

  • Education

    • Parkland College

      2011 - 2012
      General Education Courses
    • University of Illinois at Urbana-Champaign

      2009 - 2013
      Bachelor's degree Sports Management

      Minor in Leadership Studies

  • Experience

    • Illinois Leadership Center

      Aug 2010 - Oct 2010
      Guest Relations

      • Greet and welcome students, faculty, and staff – concierge of the center• Manage and maintain email communication with customers and staff members

    • TIME Ministries

      Jun 2011 - Aug 2011
      Summer Intern

      • Coordinate travel logistics for teenagers and adults to Monterrey, Mexico, act as liaison between American and Mexican non-for-profits• Work alongside local Mexican partner to construct infrastructures within local municipalities • Learn and comprehend Spanish to build close relationships within community

    • Soccer Planet

      Oct 2011 - Mar 2017
      Manager Of Operations

       Created, developed, and managed over 120+ youth and adult teams through community relationships and working closely with coaches, managers, players, and facility personnel  Developed strong community relationships with public and private entities including soccer clubs, park districts, and collegiate universities, and local businesses,  Secured 30 advertising partnerships that generated about $100k in annual revenue Organized annual soccer tournament with growth from 24 to 100 teams in 6 years with sustainable profit increase Show less

    • Lil' Kickers Soccer

      Oct 2011 - Dec 2012
      Youth Soccer Coach
    • Illinois Futbol Club

      Jun 2012 - May 2013
      Youth Soccer Coach

      • Coach, train and motivate team of young individuals in local soccer organization to foster technical growth• Develop, plan, and execute training sessions through fundamental techniques to over achieve goals of individual progress

    • Lakeshore Sport & Fitness

      Mar 2017 - Aug 2017
      Childrens Program Manager

       Managed day-to-day operations of aquatics department, including swim team budget of $50k Increased profitability by developing better retention strategies and encouraging more involvement from members Restructured class offerings based on feedback to create clearer communications with members and staff Maximized pool usage by updating schedules and developing a new progression and status tracking process Improved the department’s reputation by developed a sense of culture and community within coaches and members Show less

    • Quad Indoor Sports

      Aug 2017 - Jun 2019
      Director Of Operations

       Achieved 20% growth in revenue within a 12-month period by developing new business and go-to-market strategies  Drove $1.1M in revenue by developing marketing strategies and advertising campaigns for annual programs  Designed and implemented new staffing model to ensure talent recruiting and development with path to leadership.  Developed new governance structure for Human Resources, Finance, Marketing, Facility Rules & Regulations, and Internal Controls to improve process efficiency and resource effectiveness.  Improved café efficiency and cost margins by analyzing and redesigning costs, operations, and selling processes Managed a database of over 20,000 customers ensuring accurate data to influence data-driven decision making Show less

    • Waterway Carwash

      Jun 2019 - now
      • Executive General Manager

        Jan 2023 - now
      • Senior General Manager

        Jan 2022 - Feb 2023
      • General Manager

        Jul 2020 - Dec 2021
      • Manager

        Jun 2019 - Jul 2020
  • Licenses & Certifications

    • Coaching License "E"

      U.S. Soccer
      Jul 2012
    • CPR/AED Certified

      American Heart Association
      Oct 2012
    • Food Protection Manager Certification

      ServSafe Food Protection Manager Instructor
      Feb 2018