Monica Britton

Experience

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  Stream International, Inc.

  Feb 1995 - Apr 1997

  Team Manager

  * Managed team of Support Center Analysts that provide technical support to PC end users.* Ensured service levels, call volume and handling times met and exceeded the needs of the clients.* Managed call center budgets for contract and permanent personnel to ensure business profitability.* Conduct annual employee developmental evaluations as well as promote and counsel employees based on performance.* Developed corporate incentive plans to reward top performing employees.* Participated in Stream’s recruitment process by reviewing resumes, screening, interviewing and hiring new employees.* Conducted technical training courses for new group members.* Created training documentation and manuals for technical development courses.* Provided high-quality end-user support for resolution of software issues.* Coached group members on technical support issues. Show less

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  Verizon (Formerly GTE)

  Apr 1997 - Feb 2001

  Manager - Call Center Management

  * Responsible for the day-to-day activities of call center specialists who manage call center schedules and route call traffic to nationwide Care and BRC customers.* Ensure service levels, forecasted call volume and queue measurements meet the objective of the department.* Participate in Verizon’s recruiting process by sourcing, screening, interviewing and hiring new employees.* Manage labor and non-labor costs to meet departmental budget.* Evaluate, promote and counsel employees based on a quarterly and annual performance basis.* Continually identified improvements for call center support levels, maintaining a high level of personal and team development.* Conduct weekly status meeting to resolve issues, monitor progress, identify and reduce risks, relay up-to-date information and discuss relevant topics.* Participate in job fairs to identify qualified candidates when several positions are available. Show less

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  Cornerstone Information Technologies, LLC

  Feb 2001 - Oct 2004

  Lead Technical Recruiter

  * Initially hired as the sole IT Recruiter and increased the number of company employees by 153% prior to increasing the recruitment personnel.* Responsible for the full life cycle of recruiting. * Initiated and developed the recruiting process and procedures.* Coached and trained new employees including recruiters and recruiting support personnel.* Utilized several recruiting techniques to identify qualified candidates.* Completed candidate detail documents and prepared resumes for submittal to clients.* Conducted new-hire orientations covering salary and benefits.* Participated in and conducted research for the preparation of Request for Proposal (RFP) and Request for Quotes (RFQ) for clients.* Met with Client Executives and Managers to obtain a good understanding of company standings, goals and objectives including detail for current and future job opportunities. Show less

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  Echelon Resource Partners, Inc.

  Nov 2004 - Aug 2005

  IT Account Manager and Recruiter

  * Strategic staffing--permanent and contract opportunities across the continuous United States.* Responsible for the full life cycle of sales and recruiting.* Prepare candidate detail documents and resumes for submittal to clients.* Meet with Client Executives and Managers to obtain a good understanding of company standings, goals and objectives including detail for current and future job opportunities.* Create business partnerships with clients to assist them with staffing requirements. Show less

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  CVS/Caremark

  Aug 2005 - Aug 2008

  Senior Recruiter

  * Member of National Recruitment team.* Support various business units including Legal, HR, IT, Finance, Procurement, and Compliance regarding recruitment requirements.* Conduct new-hire orientation, verify I-9 supporting documentation and confirm I-9 forms electronically.* Establish good business relationships and gain understanding of individual business units in order to maximize level of support.* Where applicable, provide relocation packages, sign-on bonuses, and stock options.* Exercise good negotiation skills in order to meet candidate and client targets. Show less

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  American Home Mortgage Servicing, Inc.

  Dec 2008 - Jun 2009

  Senior Corporate Recruiter

  * Utilize strategic staffing efforts to staff permanent and contract opportunities in TX, FL and CA* Collaborate with corporate managers to understand company/departmental goals and objectives including detail for current and future job opportunities.* Provide guidance to corporate managers to avoid risk and effectively manage the employee population* Member of new hire orientation team* Selected to manage special projects as the company evolves

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  XPO Logistics, Inc.

  Jul 2009 - May 2011

  Principal Recruiter / Manager

  * Provide strategic staffing direction* Conduct vendor management to direct temporary staff* Collaborate with hiring managers to understand company/departmental goals and objectives including detail for current and future job opportunities.* Provide guidance to hiring managers to avoid risk and effectively manage the employee population

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  Fidelity Investments

  Jun 2011 - May 2019

  Senior Staffing Consultant

  Provide staffing support to Enterprise Technology Business Units.

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  Galderma

  Jun 2019 - Mar 2021

  Senior Talent Acquisition Consultant
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  Accenture

  Apr 2021 - Aug 2024

  Senior Technology Recruitment Advisor / HR Partner
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  Fidelity Investments

  Aug 2024 - now

  Senior Technology Sourcing Partner