Aswathy Krishnan

Experience

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  Infosys Consulting

  Aug 2020 - Jan 2022

  IT Support Specialist

  • Supervised daily project operations, achieving seamless execution and alignment, with 100% compliance.• Identified and resolved system issues by troubleshooting software faults, escalating hardware problems to third-party providers when necessary.• Reduced ticket resolution time by 30% using SQL queries in the ticketing system.• Resolved operational challenges, ensuring continuous workflow, with a 30% efficiency increase.• Spearheaded daily IT project operations for seamless execution aligned with project objectives.• Received consistent positive feedback from end-users for providing excellent customer service and technical support, resulting in a 95% satisfaction rating in quarterly surveys.• Delivered 95% customer satisfaction through prompt, polite communication across channels.• Implemented Power BI dashboard, reducing system downtime by 20%.• Delivered continuous 24/7 support, resolving technical issues promptly for uninterrupted operations.• Maintained 24/7 oversight, monitoring critical alerts, and promptly relaying information.• Formulated and executed tailored operational policies and protocols with Azure DevOps, reducing operational errors by 30%.• Utilized strong project management and coordination skills, multitasking various IT initiatives simultaneously without compromising service quality.• Collaborated with IT teams to design Tableau visualizations, improving system performance by 25%.• Identified and resolved operational challenges using Python scripts, reducing downtime by 25%.• Received recognition from senior management for innovative use of Power BI. Show less

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  Dunnes

  Aug 2023 - Jul 2024

  Customer Service Executive

  • Enhanced product presentation and optimized sales with effective visual merchandising strategies, leading to a 15% increase in sales.• Implemented data analysis techniques to identify patterns in customer interactions, enabling personalized communication and tailored service solutions.• Maintained a well-organized stockroom and sales floor, ensuring a 100% stock availability rate.• Proactively resolved customer queries, resulting in a 25% increase in repeat business.• Implemented data-driven pricing strategies, resulting in a 10% increase in profitability.• Tailored personalized service solutions, resulting in a 25% increase in customer satisfaction ratings. Show less

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  EY

  Jul 2024 - now

  IT Support Specialist